Reporting Relationship

Service Manager

Job Role

To install and maintain FMH Conveyors range of products on Customer sites in accordance with customer’s needs and requirements.

Essential Duties and Responsibilities Travel to customer sites to install and maintain all FMH conveyors range of products. Travel to customer sites to maintain other products within the Duravant Group whenever necessary. Train customers on the use of equipment Train customer technicians on service and maintenance of the equipment. To carry out all jobs in a safe way, ensuring adherence to Safe Systems of Work and Risk Assessments To complete detailed site work reports on pause or completion of works. Ensure compliance with all associated standards. Complete expenses reporting in accordance with the company procedures. Maintain a record of time worked, time for travel, etc. Strive to exhibit Duravant Core Values. Main Relationships Field Service Manager. Deputy Field Service Manager. Field Service Engineers & Technicians. Sub-Contract Field Service Engineers & Technicians. Service Engineers from other Duravant companies. Field Service Administrator. Technical Director.  

 

 

Qualifications/Education and Person Specification (E- Essential / D- Desirable)

 

Experience of working in a Field Service role

D

Experience of mechanical and electrical maintenance and installation

E

Ability to travel both nationally and internationally

E

Excellent communication skills and at all levels

E

Adhere to the company appearance code as per the Employee Handbook

E

Open to learning new skills and able to ask for help

E

Full driving licence

E

A good command of English both written and verbal

E

Good level of mechanical fitting skills

E

Good level of electrical engineering skills

E

Basic level of controls systems and PLC’s

D

Basic level of welding skill

D

Apprenticeship in Engineering

D

Training in site safety

D

Forklift licence

D

MEWP Licence

D

 

Additional Information

The role can be physically demanding with heavy lifting, pulling, and pushing and being on your feet for a good proportion of the day. This role includes working inside a boom and therefore within a confined space.