Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific Inc., we provide a dynamic and encouraging environment where your contributions are highly valued. As a Field Service Engineer, you will deliver outstanding service to our customers and play a vital role in ensuring the smooth operation and maintenance of our CMD products. That will directly influence our customers' success in their research and development projects.

Key Responsibilities:

Work independently to support CMD products through installations, customer trainings, on-site diagnostics and repair services, preventative maintenance, and application methodology delivery.Provide remote technical assistance and consultation to customers, ensuring issues are resolved exceptionally.Accurately document field service activities, including installation reports, repair reports, and preventative maintenance reports, and submit them promptly through the required system.Follow DOA and Hot Account procedures to report issues to related functions and collaborate with teams to solve them.Implement key account strategies for high-profile customers and maintain robust relationships with industry opinion leaders.Share experience and methodology of product services and applications with colleagues to improve team support capacity.Assist service sales to win more service orders and contribute to our ambitious growth targets.Actively participate in PPI projects to continuously optimize work quality and efficiency.

Qualifications:

BS degree or equivalent experience in analytical chemistry, chemical engineering, machinery, electronics, or relevant majors.Two years or more of working and operational experience with ICP, ICPMS, and AAS, along with proficiency in computer knowledge.Preference will be given to those with 2+years field service experience of ICP, ICPMS and AAS, previous experience in installing, servicing, and application support of analytical instrumentation.Strong determination and interest in diagnosing and solving problems related to hardware and applications of ICP, ICPMS, and AAS.Ability to work independently with effective interpersonal skills.Effective oral and written communication skills in both English and Chinese (Mandarin).

What We Offer:

At Thermo Fisher Scientific Inc., we believe in encouraging an inclusive and collaborative environment where your expertise can thrive. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. Join us and be part of a team that is dedicated to delivering flawless service and support to our customers.