Field Service Engineer Job Locations UK Posted Date 8 hours ago(12/9/2024 9:10 AM) Req. # 2024-17348 Position Type Employee Overview

Bruker Corporation businesses are leading worldwide manufacturers of analytical measurement systems for the life sciences. For more than 60 years Bruker has followed a single idea – to deliver the best technological solution for every analytical task. Today, more than 6000 employees at over 90 locations worldwide are working toward this challenge.

Responsibilities

The function of the Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, trouble shooting and customer support for Bruker Optics products as required.

Responsibilities:

Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications.Repair and maintenance of the product at customer’s site.Familiarize and train customers for operation of the equipment.Secure customer acceptance of installation and repair sign-off.Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.Periodic servicing of the product at customer’s location depending upon the service contract.Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services.Solve any queries the customer might have about the product.Maintain records of all the field trips made, products sold, and services offered in a proper documented form.Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems Qualifications A tertiary level qualification in electrical or electronic engineering, chemistry, physics, or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experienceMinimum 2 years’ work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and/or electronic equipment.Strong technical skills involving analytical instrumentation.Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers.Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner. English skills are required, min. upper intermediate level (B2)Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.Expertise in FT-IR spectroscopy, NIR-Raman technology, Remote Sensing, Microscopy and laboratory organization is advantageousValid driving license is mandatoryWillingness to travel (at least 70% of the monthly working timeA growing and healthy group of companies where mutual respect and trust are the basis for the cooperation and communicationA challenging yet very rewarding function in a high-tech environmentA comprehensive and practical introduction into the work and regular training at the Bruker Headquarter Academy Options Apply for this job onlineApplyShareTell a friend about this jobRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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