Field Service Engineer Job Locations CN-31-Shanghai Posted Date 5 hours ago(1/2/2025 2:36 AM) Req. # 2024-17347 Position Type Employee Overview

A highly motivated service engineer with training in mass spectrometry and chromatography to support our post-sales service and service business

Responsibilities

·           Check site-preparation. Perform chromatography and mass spectrometry installation & familiarization.
·           Handle customers’ service requests, do on-site repair. Deliver service maintenance seminar.
·           Work with other colleagues closely to grow business.
·           Manage service parts well, return service parts on time.
·           Summarize and share service experiences with team. Translate or draft operation & user manual.
·           Grow service revenue by introducing service contract to customers
·           Provide technical, quality and design feedbacks to factory

Qualifications

·           Bachelor or above in Microbiology, Bio-pharm, Chemistry related or Electric is preferred
·           Minimum 3 years of relevant experience
·           Hands-on operation experiences in LC and MS is required; experience in LC, MS and MALDI applications, PC skills and electrical knowledge is a plus
·           Strong MS knowledge, Logical analysis, troubleshooting and customer handling skills.
·           Good oral and written communication skills in both English and Chinese
·           Highly motivated self-starter with pleasant personality
·           Available for travel up to 50%

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