The Field Service Engineer (FSE) reports to the Service Engineering and Operation Manager (SE&O). This position has overall responsibility for handling Core SE&O Functions to assistance Ford Dealerships and their Technicians on both "hard to fix" vehicles issues or non-repair technical questions in their respective regional. This position will be working with Ford Dealership to ensure all technical process has been implemented and following the right process including technician's competency and ESST+SST are in place and ready to service.