Vantive: A New Company Built on Our Legacy

Since last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed sale of Vantive to funds managed by the Carlyle Group is subject to receipt of customary regulatory approvals and satisfaction of other closing conditions.

Your Role at Vantive

As a Field Service Engineer, you take pride in representing Vantive and our products. Your understanding of our portfolio of products and belief in the value and quality they provide to patients fuels your confidence. Our customers trust you and appreciate your knowledge and curiosity when finding solutions to meet their needs. You enjoy being on location in the Netherlands and occasionally Belgium,, building relationships, and establishing trust with the doctors, nurses, and patients who use Vantive solutions every day.

This is where your work help healing!

As well as performing service activity on our products, your work will also be centered on sales support activities that are critical to our mission, Extending Lives, Expanding Possibilities!

Your team

We work together to solve problems and build efficiency as we deliver or service our products. We never compromise on quality and are unafraid to roll up our sleeves and get the job done right. We own our schedules but will flex our calendars and responsibilities to help support each other and our customers.

As individuals or part of a team, we depend on each other to achieve our goals. Seeking support and help from one another is common practice, and we recognize that cooperation is crucial to our accomplishments. Our success is only possible through teamwork, whether we work independently or as a group.

Our managers and leadership understand the nature and importance of your work. We offer support as needed and help you define a career path within the organization.

We prioritize the growth and development of our team members to fulfill our mission and goals. You'll receive comprehensive training, and the tech services team fosters a collaborative environment where managers and peers provide additional guidance when necessary.

What you'll be doing

Install, service and maintain Baxter/Vantive products in line with acquired certificationsEstablish and maintain communication and partnership with customers, team members and business contactsEnsure all activities are performed following the available instructions and information, within the Quality system frameworkEnsure all activities are carried out with maximum attention towards GDP, GMP and EHS rulesReport all relevant service activity, to ensure updated and accurate service data in the ERP service systemsImmediately escalate to supervisor any complaint or issue linked to its service activitiesIdentify and report any business opportunity with our customersBeing a direct interface with our customers, mainly to handle complaints, it is essential to be able to handle stressful situationsTeam spirit and maximum flexibility is requiredCompliance with country specific requirementsPerform phone assistance to patients or customers and participation to the on call duties program as defined in the on call policy (only exceptionally)

 

Specific tasks:

Support Renal technologies for home and in-center therapiesParticipate to the on-call program for Renal technologies as per need (only exceptionally)

 

What you’ll bring

Technical bachelor’s degree preferably in medical instruments or electro-mechanics or equivalent Initial experience in field service or technical support role would be an advantageFluent French and Dutch with good EnglishCustomer focused and driven to deliver high quality serviceStrong problem-solving skills and technical competenceExcellent communication and interpersonal skillsAbility to work independently and as part of a teamWillingness to travel within Belgium with occasional travel to the Netherlands as required

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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