Field Service Engineer
Kforce
Kforce is seeking a full-time Field Service Engineer for our enterprise Consumer and Commercial Electronics R&D client to support regional customers in Fairfax, VA and our client's capital digital print equipment.
Responsibilities include:
* Perform on-site installations, break fix, customer training, and configuration of equipment
* Diagnose and resolve problems related to hardware, software and workflow on customer sites
* Perform on-site customer training for the operation and proper maintenance of equipment
* Proactively and reactively look for solutions to prevent problems from occurring at customer sites
* Perform machine-specific calibrations on customer sites
* Educate customers on proper settings, file formats, etc. in software for compatibility with equipment
* Analyze customer workflows and advise them on improvements that can be made to increase efficiency
* Perform maintenance and troubleshooting on equipment
* Prepare weekly reports for management regarding visits to customer sites and work performed there
* Delivery of service to large enterprise, complex, or corporate accounts
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