Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Job Description Summary

As field service engineer for the South West of Ireland you will be responsible for ensuring that we deliver services to meet our customers and partners expectations.

Key Accountabilities

Installation and commissioning of company products.

Carry out Service maintenance call outs to the required.

Develop positive customer relationships/experiences

Schedule and Prioritise daily service trips.

Management of personal spare parts and new devices for deployment

Stock auditing

Perform User Acceptance Tests in both the test and production environment to confirm the operational and user experience on new product functionality

Advise management regarding customer satisfaction reports, product performance, and suggest product improvements.

To ensure the business provides a high quality, flexible services solution to our customers;

To create & maintain accurate documentation on all activity

To investigate and resolve issues and escalations;

Responsible for compliance and process adherence

Interface with other internal departments (e.g. customer services) as required ensuring that customer and team issues are resolved to their satisfaction

To carry out any other duties which may reasonably be expected/requested

Key Performance Measures/Indicators

Performance against agreed SLA’s;

Completion of key objectives set;

Efficiency savings made with continuous process improvements;

Skills

Knowledge of Routers, GPRS networks and analogue phone line and networking

Needs to be able to work as an individual but also as a part of a team with fellow Engineers and support staff to resolve unusual issues that may occur.

Adaptable and Flexible under different scenarios

Needs to be able to work as an individual but also as a part of a team with fellow Engineers and support staff to resolve unusual issues that may occur.

Effective at building positive relationships with key stakeholders and customers;

Excellent communication both written and verbal;

Ability to work to short deadlines and rapidly changing priorities;

Computer Skills – including Microsoft Office suite, internet & e-mail;

Commercial awareness – e.g. business processes and managing relationships; managing risk & costs; value for money;

Excellent customer care and attention to detail;

Experience

At least 2 years within an IT or Logistics environment involving Field Operations.

Person Specification

A flexible ‘can do’ attitude, hard working and dedicated;

Able to travel in the South East Region

An adaptable team player with a willingness to coach, lead and motivate team colleagues;

Reliable and punctual;

Good presentation and a courteous, professional manner;

Customer centric

Ideally based in the south east region

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.