Responsibilities Make an impact Provide assistance to customers and internal personnel for the troubleshooting and repair of electrical, mechanical and programming problems related to Robotic equipment. Perform in-house, on-site, and/or telephone troubleshooting, repairs and support of equipment on an as-needed basis. Work within a flexible work/travel schedule. Make a complete backup of all software, programming, or configuration changes that were made during the customer visit. Complete Field Service reports Develop technical credibility and rapport with customer. Work with the Service Manager and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and Assist the Sales, Engineering, Assembly, Spare Parts, Shipping & Receiving teams when required following specific guidelines and safety requirements and ensuring on-time, complete and accurate deliveries. Participate actively in the promotion and sale of parts and services every time an opportunity arises. Application Requirements What you need to succeed Degree in mechatronics or automation Robotic Programming, Mechanical & Electrical experience Ability to read and interpret mechanical, electrical, electronic, etc. prints and other related technical documentation. Structured, proactive and goal-oriented way of working. Display enthusiasm for complex machine processes in mechatronics, electrical and controls Strong work ethic, drive to succeed, customer service orientation as well as strong organisational, communication, and interpersonal skills and ability to multi-task and meet deadlines in a fast-paced environment. Willingness to travel for service assignments throughout Ireland and some international travel. Travel to headquarters in Germany may be required for training purposes. A Valid Driving Licence