Bruker is one of the world’s leading analytical instrumentation companies enabling scientist to make breakthrough discoveries and develop new application that improve the quality of human life. Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 8,500 employees at over 90 locations are working on this permanent challenge to make the world a better place.
Bruker Nano, one of Bruker’s four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Canopy.
As a Field Service Engineer, you perform the installation, inspection, repair and maintenance of the Bruker AXS – XRD product line: D8 DISCOVER, ADVANCE, ENDEAVOR and PHASERs.
Responsibilities Install analytical x-ray equipmentAnalyze malfunctioning x-ray equipment and determine corrective action, replace faulty components, and make necessary adjustments and alignmentsPerform preventive maintenance according to written preventative maintenance proceduresPrepare and submit reports covering all job activities with accuracy and detailParticipate in on-the-job training of field service personnel when requiredSuggest methods to offer improvement to equipment performance and functionalityBetween assignments be available during normal working hours for immediate response to reassignment and telephone supportRemain in contact with assigned customers to ensure that there are no unreported problemsPromote and maintain service contracts in assigned region Keep up-to-date on new products and product changes within his/her required sphere of activity to increase own capabilities and skillsConduct all field assignments according to service department proceduresPerform other tasks as assigned by the manager or supervisorTravel to customer locations 75% or higher Qualifications Demonstrated ability to analyze, diagnose, and repair complex equipment problems in a minimum amount of timeAbility to communicate effectively in a professional manner with both internal and external customersExcellent customer relations skills and the ability to make timely and effective decisionsFamiliarity with the operation and use of standard electronic test equipmentFamiliarity with the use of personal computersAbility to travel extensively by air and car both domestically and internationally if neededAA degree in electronics or equivalent experienceMilitary training in advanced electronics preferredThree (3) years previous service experience installing and repairing complex electronic systemsMust be fluent in both English and French
At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between $58,000 and $92,000 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.
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