Mexico City, MEX
1 day ago
Field Service Engineer
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Radiometer, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The Field Service Engineer is responsible for achieving service goals and targets, in cooperation with the team, including service contracts and new digital services. This position reports to the Service and Clinical Applications Manager and is part of the Service Department located in Mexico City and will be working remotely to cover Mexico and occasionally Latin America. In this role, you will have the opportunity to: + Maintain positive customer relationships and service our analyzers and IT solutions through installations of instruments and customer use training, preventative maintenance, on-call duties to cover weekends and overnights, and follow up customer call visits. + Develop strong partnerships with sales teams to aid in anticipating potential customer issues and uncovering additional selling opportunities in accounts. + Compliance with all regulatory and company required documentation and service work orders. The essential requirements of the job include: + Bilingual in English and Spanish + University degree in Engineering or other technical careers, such as Biomedical, Electronics, and Mechanics + Experience in post-sales service and knowledge in the health/ hospital sector and IT Tools including CRM and office (Excel, word, power point) Travel, Motor Vehicle Record & Physical/Environment Requirements: + 50% travel through Mexico and Latin America with visits to headquarters and other Radiometer subsidiaries. + Must have a valid driver’s license with an acceptable driving record. + Ability to lift, move or carry equipment up to 20kg, with assistance from others. It would be a plus if you also possess previous experience in: + IT skills and knowledge in SQL database, Java, Mirth, and Windows Server Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com . At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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