Job Description

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of ICPMS systems solutions which may include hardware, software and networking products as well as operating systems.

Installs and optimizes hardware/software/network products and configurations at customer sites.

Diagnoses and resolves product performance problems.

Performs maintenance and repair services.

Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.

Delivers fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

May train other field engineers or customers.

Must consent to participate in and meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law.

Requirements may include but are not limited to pre-/post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs.
 

Qualifications

A master’s degree within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology, electronics, precision instrument or similar

3+ years of experience in a similar position or experience as an end user

Experience with troubleshooting and problem solving of ICPMS products

Experience with the Agilent solutions is desired but not essential

Verbal and written communication is clear, respectful and timely

You enjoy travelling and visiting customers

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 75% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support