Field Service Engineer – Africa

Role Location – Johannesburg, South Africa or Lusaka, Zambia

We are excited to be looking for a Field Service Engineer to join our team in Africa.

We're looking for people who have technical engineering experience (electrical/mechanical) ideally from within a medical device background and who are happy to be in the field travelling primarily across South Africa, Eswatini, Lesotho, Mozambique, Zambia & Zimbabwe to support our Customers and Service Providers. To service the territory successfully you will be based around Johannesburg or Pretoria area in South Africa or around Lusaka in Zambia.

In this role you will represent Hologic and provide best in class service support and guidance to our Customers, Distributors and Service Providers to achieve excellent customer satisfaction. 

 

KEY RESPONSIBILITIES 

Carry out maintenance and repair work on Hologic products Install instruments at customer sites Be the go-to person for Hologic’s Distributors and Service Providers and recognized as the solution owner Work collaboratively with commercial partners to find solutions to both technical and business issues Strategically help Hologic’s Distributors to assemble their FSE organization to provide excellent service to customers Perform duties and responsibilities with autonomy in a field-based environment

 

KNOWLEDGE, SKILLS & EXPERIENCE

Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems  Excellent interpersonal, communication and customer service skills Experience working in similar/comparable customer-based environment Effective Time Management Skills Ability to accurately diagnose issues as described over the phone by Field Service Engineers/Customers Proficient use of Microsoft products (Word, Excel, Outlook) Proficient in using various data visualization tools and techniques to monitor training, development projects and prioritize actions Flexible and adaptable to embrace new challenges and quickly adjust to new sales & marketing strategies in order to meet business needs Fluency in spoken and written English

 

So why join Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

We offer a competitive salary and annual bonus which our talent partner can discuss with you.

Apply today!

 

#LI-KP1

#associate