The field service engineer will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction and maximizes customer retention. The field service engineer will also be responsible for looking after the whole LPS portfolio which includes out Bio Analytical and Lab Equipment products. Location: Queensland Main Responsibilities & Tasks: + Manage all on site installation, repair, maintenance tasks + Provide service, customer support and training during field visits + Provide remote technical support when required + Provide quick turnaround times for equipment repair + Produce timely and detailed service reports + Follow all company procedures and protocols + Cooperate with technical team and share information across the organization + Build positive relationships with customers + Being a team player + Work remotely with no supervision + Required to travel across Australia and New Zealand to visit customers + Travel can be up to 20-30% per year Qualification & Skills: + Technical degree in engineering, electronics or suitable trade background + A Science background is a bonus + Some plumbing experience is a bonus + Live cell imaging, flow cytometry, BLI and SPR technology experience is a bonus. + Minimum 2 years of proven field service experience + Ability to troubleshoot, test, repair and service technical equipment + Familiarity with mobile tools and applications About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers