Introduction to the job

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

Due to the anticipated growth in Dresden’s Semiconductor industry with the startup of the new ESMC joint venture we are looking to expand our Dresden Team with skilled Engineers.

You want to build success … join us to support our Customer’s needs. Help our Customer to stay competitive in the market. And be part of the exciting industry expansion.

The Customer Support Engineer provides onsite Support at our Customers Fabs through the performance of repairs and maintenance of complex Lithography Equipment. The Customer Support Engineer troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources. The work is to be performed in shift schedule.   

Role and responsibility

The Field Service Engineer (FSE) is part of the Customer Support (CS) organization, which is responsible for the repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer. The FSE, an ambassador for ASML, is the first line of support for the repair and maintenance of the ASML Systems. The FSE will interface with the customers, peers, Technical Support Engineers (TSE) onsite or remote and staff management to assure timely and accurate support. The FSE must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to drive availability to their specific customer. Provide our customer with a quality experience by utilizing planning, problem-solving and communication skills. Develop an ongoing relationship of trust and reliability with customers

and co-workers.

Analyze and diagnose problems and make appropriate repairs according our processes and using Best Known Methods (BKM)Execute regular maintenance and implement upgradesDocument your work and create accurate reports, accurately maintain/document time and work actionsMonitor system performanceDrive improvement via proper channelsIf needed effectively escalating problems to the next higher levelAbility to work in Day/Night Shift patternPossess an international driving license

Education and experience

Bachelor degree or State-certified technical engineer in an Engineering field (e.g. Mechanical Engineering, Electrical Engineering or Mechatronics) or work experience.Preferred is 2-5 years of relevant work experienceExperience with technical customer supportStrong hands-on and troubleshooting skills

Personal skills

Good communication skills, fluent in English and German desirableAbility to work in a high-pressure environment.Strong logical thinking, problem solving skills and show attention to details Take ownership and responsibility, be able to adapt to changing customer circumstancesBe a strong team player within a multi-cultural environmentDomestic and international travel may be required up to 20%Quality 1st mindset

Other information

This position requires access to U.S. controlled technology, as defined in the United States Export Administration Regulations. Qualified candidates must be legally authorized to access such U.S. controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access U.S. controlled technology.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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