Introduction to The Job

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
The Field Service Engineer executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintenance on a machine, either independently or through escalation without supervision.

If you want to work closely with our customers providing on-site technical knowledge while installing, repairing, maintaining & improving our systems in the field, then the Field Service Engineer (FSE) / Customer Support Engineer (CSE) job with ASML based at our customer in Derry Northern Ireland may be right for you.

Requirements

Experienced Field Service Engineer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
Experienced in technical industry is required and/or semiconductor industry experience preferred.
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.
Has complete knowledge on product functionality of the main modules/sub-modules.

Responsibilities

Problem analysis and approach

Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute or consult with others if required.

Problem assistance and routing

Document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports) enabling clear and correct routing to next support lines.

Repairs

Use tools, replace parts, improve settings, to execute repairs and standard service actions independently.

Procedures

Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.

Training / advice

Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed

Process Optimization

Signal gaps and improvement opportunities and reports it to the relevant stakeholders

Knowledge build-up and transfer

Maintain and broaden own knowledge, shares best known methods within the work group.

Coaching

Provide appropriate support and assistance to less experienced engineers on first tasks.

Education and Experience

Bachelor degree in Electronic, Mechanical, Electrical, Electro-optical, industrial, Physics or other related fields is preferredProven interest and/or experience with technical hands-on in professional environment or during education.Strong customer focus and commitment to Customer Satisfaction.Experience working according to a strict set of procedures within the provided timelines.Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.Ability to complete assignments with attention to detail and high degree of accuracy.Proven ability to perform effectively in a demanding environment with changing workloads.Ability to establish and maintain cooperative working relationships with co-workers and customer.

Personal skills

Strong team player, supporting & analytical skill with good working habits.Strong logical thinking, problem solving skills, attention to details and a quality mindset.Solid service, process, project & change management skillsStrong technical background with a drive towards solutionsPro-active and a strong drive for resultsAbility to use a pragmatic approachStrong influencing skills (able to motivate, drive, steer and convince others at all levels of the organization (influencing without power))

Context of the position

In preparation for expanding our service operations we are looking to increase our service support capacity. Ideally we are seeking engineers with ASML experience and an interest in work in Field CS operations.

The position is for a job based in Derry Northern Ireland, primary at the customer facility.

The position will be part of DUV and Mature Products business line responsible for the entire installed base of steppers and scanners.

A training program may be required depending on your experience level, which may include a support assignment in an international customer facility to build experience on customer process, way of working, startup preparation and technical knowledge.

The position requires the ability to support Shift based working schedules including weekend, in which case applicable shift allowances and overtime allowances apply.

Other information

High quality people are a key asset to our company. To recognize that, we offer competitive compensation and benefits packages to attract and retain the very best people and let them share in the success that they build. Our rewards philosophy is to attract and retain specific professional knowledge and competencies within the company by offering a competitive package in local markets where ASML is active.

Travel

Pending on your experience and background, extensive travel for training purposes maybe required for the first year.

Maintaining skills will require the ability to travel for upskilling, training or structured OJT going forward.

ASML have office locations across Europe and the World, intermittently support may be required at other locations.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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