Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

 Your role

Responsible to make sure calibration LAB is according to approved standards.Responsible to handling regular audits and yearly equipment certifications.Work with field team regarding calibration and quality assurance tasks to make sure products will deliver according to quality policies.Providing calibration documents, KPI’s and ReportsBe responsible for customer’s call back, technical support and problem solving in quality assurance.Working closely with workshop, onsite and Field team to ensure services will be delivered on time.Cooperate and assist service sales in quotation / service contract preparation process.Responsible to improve calibration planning and pre information to customers in cooperation with service sales team.   In case the work is done on the field, prepare a Work Order or Service Report for the findings and results. Submit that report to Service Customer Support responsible for reportingTo share the knowledge and experiences gained with global local trainings with colleagues by organizing internal trainingsTo provide information received from the field to his/her managerTo deliver customer requests to related functions via Customer Request FormCarefully using any tools that are delivered to him/her to perform his/her work and to use those who are in danger of using work safety according to the instructions"To perform the permanent and/or specific duties given to him/her by his/her superiors within the scope of the relevant legislation and company proceduresActively seek customer feedback to drive customer satisfaction and deliver value to the customer.

To succeed, you will need

Qualifications

University degree in engineeringPC skills (Ms Office)Good command of Turkish and English both in speaking & writingB Driving LicenceNo military obligation for male employees

Competencies

Customer focused and able to create customer centric solutionsTopflight with passion and commitment to create lasting resultsCollaborativeOpen MindedResourcefulEntrepreneurialKnow How in pneumatic, mechanical, electric and electronic componentsExtensive knowledge of manufacturing, production methods and industry trends; knowledge of automotive industry will be a plusAutomation and software application knowledge will be an asset (Microsoft SQL/Oracle, Communication Protocols TCP/IP, Fieldbus)Tech savy and follow up new technologies

Behaviours

Support and act together with cross functions in customer communicationTake necessary actions with other parties and respond to customer with a sense of urgency when recevied a request from customer directly.Coordinate with sales engineer responsible before implementing any action within related customerRespond customer request within 24 hours and making sure customer have a feeling that great care and focus is given.Sharing information and raising red flags to be proactive

In return, we offer you

Have multiple interactions with different stakeholders both internally and externallyA self driven culture known for respectful interaction, ethical behaviour and integrity where sustainability and diversity & inclustion matterNew challenges and new things to learn every day in a global environmentPlenty of opportunities to grow and develop with Individual based development plans in scope of ITBA AcademyGlobal job opportunities within Atlas Copco GroupWide range social benefits

City
Istanbul

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.