Job Description

Join Agilent as a Field Service Engineer – HPLC, where you will play a critical role in ensuring our customers’ success by maintaining and optimizing their laboratory equipment. This hands-on position requires problem-solving skills, technical expertise, and a strong customer focus to support lab operations. If you thrive in a dynamic environment and enjoy troubleshooting and repairing scientific instrumentation, we want you on our team.

Location: Due to the location of our clients in Morelos, Toluca, and Estado de México, the ideal candidate must reside in Estado de México.

Relocation assistance is available for the best-qualified candidate.

Your Role:

As a Field Service Engineer, you will provide on-site support for customers by installing, maintaining, and repairing multi-vendor (non-Agilent) laboratory instrumentation, including HPLC, UV, and Dissolution instruments. Your expertise in troubleshooting and optimizing equipment will ensure uninterrupted lab operations and customer satisfaction.

Key Responsibilities:

Install, configure, and optimize laboratory hardware, software, and network systems at customer sites.

Diagnose and resolve instrument performance issues efficiently.

Perform routine maintenance, calibration, and repairs on a variety of analytical instruments.

Advise customers on preventive maintenance and best practices to maximize equipment performance.

Proactively address potential equipment issues to prevent workflow disruptions.

Deliver integrated solutions, including peripherals, communications, operating systems, and application software.

Train customers and fellow engineers on instrumentation use and troubleshooting.

Qualifications

Bachelor’s or Master’s degree in Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or a related scientific field.

1+ years of experience in a similar field service role or as an end-user of analytical instruments.

Hands-on experience with LC, HPLC, UV, and Dissolution instruments.

Strong troubleshooting and repair skills.

Knowledge of service delivery in the pharmaceutical market.

English proficiency with clear verbal and written communication skills.

Valid driver’s license and U.S. visa.

Willingness to travel, including overnight stays, to support customers.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 75% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support