Welcome page Returning Candidate? Log back in! Field Service Engineer I: New England Job Locations US-MA-Boston Job ID 2024-7615 Type Regular Full-Time Category Field Service Overview

Amazing Total Rewards for our Field Service Engineers!

Generous Base Salary + Incentive CompensationCompany Vehicle with Personal Use AllowancePhone & Internet Reimbursement8% 401k Match (dollar for dollar!)Comprehensive Health Care BenefitsCompany paid Life InsuranceFlexible Spending Account (FSA)Tuition Reimbursement Talk to your recruiter for full offerings!

Position Summary:

Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager.

Responsibilities

Key Accountabilities:

Provides highly visable customer support through the performance of on-site installations and neccessary diagnostics. troubleshooting, service and repairof complex instruments and systems.Performs routine and some non-routines technical repairs of all systems. This includes updates, retrofits, PMs and product enhancements.Instructs customers in the proper operation, maintenance and troubleshooting of Werfen instruments and systemsIs responsible for complying with all appropriate regulatory bodies (FDA, ISO and Health Canada) mandated policies, procedures, work instructions, and recordsServes as a company liaison with customers.Responsible for routine interaction with sales counterparts with respect to cusstomer situations, updates, and lead generationAssures financial stability and viability of territory by promoting and selling service agreements, PMs, and other servicesOther duties and responsibilities as assigned by the Area Service Manager

Budget Managed (if applicable)

N/A

Internal Networkign/Key Relationships

TBD based on departmental needs

Skills & Capabilities:

Approachability; Command Skills; Listening; Presentation Skills; Functional/Technical Skills Qualifications

Min Knowledge & Experience required for the position:

Associates Degree in Electronics, Biomedical Engineering, Medical Technology or related industry.Must posses some organizational skills, the ability to multi-task, work under pressure and exercise good judgment.Ability to communicate effectively with customers, peers and management through oral and written presentations / reportsMust have some basic MS Office Skills (Word, Excel and PowerPoint) including the ability to manipulate data and build presentationsTravel is required. 

International Mobility 

Required: no

Travel Requirements

Minimum 30% by auto in primary assigned territory. Minimum 10% by air for training, business meetings and/or support to customers outside primary or assigned territory. Options Apply for this job onlineApplyShareRefer a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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