Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. At Thermo Fisher Scientific, each one of our over 100,000 plus extraordinary minds has a unique story to tell. Join us and give to our singular mission—enabling our customers to make the world healthier, cleaner and safer.  Our people share a common set of values - Integrity, Intensity, Innovation, and Involvement. We work together to accelerate research, tackle sophisticated analytical challenges, improve patient diagnostics, drive innovation, and increase laboratory efficiency. Each one of us contributes to our unique mission every day.  

  

Location/Division Specific Information    

The ImmunoDiagnostics Division (IDD) develops, manufactures, and markets complete blood test systems to support the clinical diagnosis and follow-up of allergy and autoimmune diseases. The allergy and autoimmunity product lines operate on a common automated instrument platform, Phadia Laboratory Systems, which supports both efficiency and cost savings in clinical laboratories around the world.

This position is located 100% on-site at the Portage, MI home office.  

  

How will you make an impact?  

IDD Field Service Engineers (FSEs) provide extraordinary on-site service on highly complicated and coordinated systems within hospitals and commercial reference laboratories in their assigned service territories. This is accomplished through technical expertise, partnership, and outstanding customer relationships.  

  

What will you do?  

Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD instrumentation.  Dispatch Engineers to the appropriate customer service visit.Provide assistance to other field service personnel with repairs and parts orders.Travel, on short notice, to customer sites to diagnose, repair, test, and resolve reported customer issues.  Observe and follow Good Documentation Practices (GDPs) and internal policies and processes for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc.  Display integrity, understanding, tact, fairness, and technical knowledge in all customer interactions.  Parner with internal colleagues to resolve customer issues and improve processes.  Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or Advanced Operators.  Increase technical proficiency level servicing instruments by completing in-person or online training courses.  Handle travel expenses and follow Thermo Fisher Scientific travel policies and guidelines.  May be required to complete additional duties as the business grows and needs change.  

  

How will you get here?    

Education  

Possess an associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical preferred, or equivalent combination of skills and experience.  High School Diploma or GED equivalent required

Experience

2+ Experience in related life sciences, biomedical engineering and/or technical customer-facing roles.  Experience with operating, fixing, repairing, and calibrating sophisticated analyzers or systems that have a combination of fluidics and electrical components.  Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred.  Proficiency with Windows and other software, network knowledge, fluid flow, mechanical movement, chemistry technologyStrong diagnosing skills along with good engineering and analytical thinking capabilities.  

  

Knowledge, Skills, Abilities  

Exercise judgment in setting work priorities and identifying next steps.  Able to quickly adapt to change with and constructive feedback with a positive approach.Work in a fast-paced environment and operate independently at the home office with little need for direction.  Should be able to stand, bend, and/or kneel for several hours.  A willingness to learn and develop new engineering skills.Able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet.  Some exposure to biohazards is a possibility during instrument service activities, as these instruments are used in biohazard environments and encounter human bodily fluids. Biohazard training, safety equipment and following SOPs will minimize the exposure.  Possess a valid driver's license, with a clean Motor Vehicle report and able to drive up to 4-5 hours.  Become comfortable with commercial air travel.Maintain Vendor Credentialing for access to customer locations and instrumentation which may require certain vaccinations and/or medical screening be kept up to date.  Overtime and last-minute schedule changes may occur to ensure customer uptime and overall likelihood to recommend Thermo Fisher.  The Ability to travel up to 85% (overnight), often in less than 1 days’ notice.  Travel within assigned territory up to 100% of the time with less than a day’s notice.  Make sure OHS policies and procedures are followed and ensure a safe and balanced working environment.  

   

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.