Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Position Objective:

Are you ready to join an ambitious team that delivers exceptional service? As an Engineer II, Field Service, you will have the outstanding opportunity to showcase your technical expertise and customer service skills while working with brand new instruments. Your role will be pivotal in ensuring flawless operations and surpassing customer expectations.

Essential Functions:

Provides onsite installation of instruments, upgrades, updates, repairs and preventative maintenance service.Demonstrates integrity, understanding, tact, fairness, and technical knowledge in all customer interactions.Achieves specified revenue targets while satisfying customer requirements from instrument repairs, installs, and preventative maintenance services.Interacts with customers to offer and close the sale of service contracts and other service products.Collaborates with internal partners to resolve customer issues and improve processes.Follows all reporting responsibilities of Remote Service Dispatch (RSD)/Cloud 4 Service (C4S), Blocking issue, Field Problem Report (FPR) and Field Service Report (FSR) submissions.Is familiar with and follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.Completes Qualification & Validation Products at customer sites.Maintains technical proficiency by attending trainings, staff meetings and staying updated on new products, markets, customers, and competitors.May be required to perform other related duties as needed.

Education Requirements:

Requires a bachelor’s degree in engineering, biology, chemistry or related field or equivalent work experience and knowledge.

Required Qualifications:

Minimum of 3+ years of relevant experience with related science, engineering, and/or customer skills.Effective communication skills, both oral and written.Knowledge of and ability to deliver a high degree of customer happiness.Strong technical, electro-mechanical, and laboratory knowledge.Exercises sound logic and judgment in setting work priorities.Strong organizational and administrative skills.Uses effective questioning to identify customer needs.Requires minimal oversight.Participates as a positive influence on the team.Quickly adapts to change with positive and constructive feedback.

Preferred Qualifications:

Masters level degree or equivalent experience.Experience in a clinical, diagnostics, and/or other regulated environment.Interest in learning and understanding IT systems and processes.Experience with related technology.

Working Conditions:

Frequent travel to customer sites is required and ranges from 25-75% of work time. Works both in home office and in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods while performing duties. Must be able to work safely with chemicals and hazardous materials. Must be able to work overtime and flexible shifts.