Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

When you’re part of Thermo Fisher Scientific, you’ll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information
The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

How you will make an impact:

The Field Service Engineer II for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment; Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.

This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization. You will be eligible for transportation support, company phone, company laptop as well as other company benefits that include bonus, healthcare, employee assistance program and more!

What you will do:

Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working orderConduct on-site scheduled planned maintenance visitsProvide troubleshooting and repair support for customers and other field service personnelCultivate and develop positive working relationships with customers, system users and company personnelSuccessfully complete technical training, as requiredComplete and submit field service reports on assigned toolsProvide training for customers and users on system maintenanceProvide feedback to product quality teamsProvide appropriate input in writing updating and correcting various Thermo Fisher system documentationMust maintain Thermo Fisher Scientifics’ Four-I Values.

How you will get here:

Education

University degree/Bachelor degree in electronics, electrical, mechatronics engineering or similar field preferred; or 2-5 years of equivalent combination of education, skills and experience.

Experience

Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.Experience operating O-scopes, digital voltmeter and logical problem solving.Experience with Ultra High Vacuum (UHV) a plus but not required.

Competencies

Demonstrate Product Knowledge: Describe products and product lines, their positioning in the marketplace, and the needs they meetScale the Technology: Gain proficiency in installing, servicing and maintaining increasingly complex scientific instrumentsPerforms routine maintenance and basic repairs on a small number of noncomplex instrumentsSolve Tough Problems- Troubleshoot and solve problems precisely, timely and efficientlyFollows SOPs and standard processes to troubleshoot problemsEffectively gathers and documents key information about the problem from customerProactively seeks to communicate with customers when onsiteMaintains a positive attitude in the face of challenges in interactions with customersTakes ownership of important issues within job scope without being asked

Knowledge, Skills, Abilities

Required to read, write, and speak English fluently.Literate in Windows software environmentsAbility to read and interpret schematicsStrong Interpersonal communication, teamwork/building, time management, organizational, problem solving and customer service skillsMust be willing to travel 25-50% of the time. Often on short notice, to customer sites to resolve problems or support other field service personnelMay work at customer locations, in office environment to include cubicles and/or in laboratory or wafer fab environments.Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats.

Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.