Work Schedule

First Shift (Days)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions, Will work with hazardous/toxic materials

Job Description

The Field Service Engineer II (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments in assigned geography. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work.  

Location: Phoenix, AZ

  

Responsibilities:

Provides onsite installation of instruments, upgrades, updates, repairs and preventative maintenance service  

Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.  

Achieves specified revenue targets while satisfying customers from instrument repair, installations and PM’s.  

Interacts with customers to offer and close the sale of service contracts and other service products.  

Collaborates with internal partners to resolve customer issues and improve processes.  

Follows all reporting responsibilities of CloudForService (C4S), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.  

Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.  

Executes Qualification & Validation protocols at customer sites.  

Maintains their technical competency level servicing new instrument and problems by attending training, staff meetings and remaining up to speed on new products, markets, customers and competitors.  

May be required to perform other related duties as required and/or assigned.  

  

Education Requirements:  

Associate degree in engineering, biology, chemistry preffered or related field or equivalent work experience and knowledge.  High School Diploma or GED equivalent required

Required Qualifications:  

  

United States citizen or Permanent Resident  

Minimum of 3+ years of relevant experience with related science, engineering and/or customer skills  

Uses effective questioning to identify customer needs  

Exercises judgment setting work priorities and identifies next steps  

Ability to work independently, requires minimal oversight  

Participates as a positive influence on the team  

Quickly adapts to change with positive and constructive feedback  

  

Preferred Qualifications:  

Experience in a clinical, diagnostics and/or another regulated lab environment  

Experience with qPCR, DNA sequencing and/or flow cytometry  

Aptitude for learning and understanding IT systems and processes  

  

  

Working Conditions:  

Frequent travel to customer site is required and ranges from 50-75% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Must be able to work overtime and flexible shifts.  

  

NOTE: This position is not eligible for relocation benefits.     

  

We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.