Johnson Johnson MedTech is currently seeking a Field Service Engineer to join our national team supporting VRAS (VELYS Robotic-Assisted Solution).

Region: North, candidate preferably to be based in the Midlands

At Johnson Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/

For more than 130 years, diversity, equity inclusion (DEI) has been a part of our cultural fabric at Johnson Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson Johnson, we all belong.

Role Purpose:

The Field Service Engineer will maintain customer satisfaction, provide both verbal and on-site customer support and verify/approve the operational quality of Johnson Johnson Orthopaedics robotic equipment.

What you will be doing:

Servicing throughout the UK with regions being assigned once more FSE’s are onboarded.Independently and proactively liaise with customers and service co-ordinators to schedule and perform required preventive and corrective maintenance, service bulletins as required in the field at customer sitesPerform preventative and routine maintenance on returned equipment at the service centre in Leeds when required.Attend international forums regarding updates of issues arising in JJ medtech equipment. Exercise sound judgment and decision making within generally defined practices and policies in selecting methods and techniques for obtaining solutions.Independently manage work calendar and travel schedule to ensure customer satisfaction and business commitments are met.Serve as company liaison with customer on administrative and technical matters.Ensure total customer satisfaction therefore facilitating renewals of existing service agreements working with Sales representatives if needed to secure these renewals.Promote the growth of JJ Medtech by partnering with Sales Consultants actively identifying potential sales leads. Communicate regularly with Sales Consultants regarding these leads and any customer satisfaction issues.Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.Complete all work orders assigned to yourself and keep records up to date and relevant of customer accounts and key players.

Johnson Johnson MedTech is currently seeking a Field Service Engineer to join our national team supporting VRAS (VELYS Robotic-Assisted Solution).

Region: North, candidate preferably to be based in the Midlands

At Johnson Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/

For more than 130 years, diversity, equity inclusion (DEI) has been a part of our cultural fabric at Johnson Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson Johnson, we all belong.

Role Purpose:

The Field Service Engineer will maintain customer satisfaction, provide both verbal and on-site customer support and verify/approve the operational quality of Johnson Johnson Orthopaedics robotic equipment.

What you will be doing:

Servicing throughout the UK with regions being assigned once more FSE’s are onboarded.Independently and proactively liaise with customers and service co-ordinators to schedule and perform required preventive and corrective maintenance, service bulletins as required in the field at customer sitesPerform preventative and routine maintenance on returned equipment at the service centre in Leeds when required.Attend international forums regarding updates of issues arising in JJ medtech equipment. Exercise sound judgment and decision making within generally defined practices and policies in selecting methods and techniques for obtaining solutions.Independently manage work calendar and travel schedule to ensure customer satisfaction and business commitments are met.Serve as company liaison with customer on administrative and technical matters.Ensure total customer satisfaction therefore facilitating renewals of existing service agreements working with Sales representatives if needed to secure these renewals.Promote the growth of JJ Medtech by partnering with Sales Consultants actively identifying potential sales leads. Communicate regularly with Sales Consultants regarding these leads and any customer satisfaction issues.Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.Complete all work orders assigned to yourself and keep records up to date and relevant of customer accounts and key players.

What you will bring:

Strong experience as a technical field service in life services/medical technologies or EBME within hospitals.Excellent communication skills and a positive and engaging demeanor with ability to build rapport with clients.Demonstrated proficiency in the repair, maintenance, operation and clinical use of capital systems and instrumentsProficient in IEC electrical testing regulations (IEC60601-1 IEC62353)Good understanding of hospital access, organizational structure and key players. Good networking skills.

Core competencies required for this role:

Demonstrated high degree of technical proficiency, excellent problem-solving skills, and analytical ability.Interpersonal and communication skills; ability to interact effectively with customers is necessary.Ability to follow instruction in the form of SOP’s Experience with medical robots and arthroscopic stacks desired but not essential. Proven track record of working independently, making critical decisions with very limited direction.Multiple project and time management skills.

What type of mark will YOU make?

By joining Johnson Johnson you will find boundless opportunities to craft your path amplify your impact inside outside our walls. And with our commitment to be the world’s healthiest workforce you can strengthen your body as well and your mind. When you work at Johnson Johnson you can touch over a Billion lives worldwide every day. And when you apply your talent to our collective purpose there’s no end to the lasting impact we can make together. And that changes everything.

What’s in it for YOU?

It’s important to us that you feel you can bring your whole self to work; at Johnson Johnson we provide an environment for you to fulfil your career aspirations as well as promoting your physical and mental wellbeing. As part of our offering, you will receive a competitive compensation and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life. Examples of this include: online Digital GP, private healthcare, Retail Vouchers, Discounted Subsidised Gym memberships and you can get to support community projects as part of our global Corporate Social Responsibility programme.

We respectively request Government Officials to identify themselves as such on application; for the Foreign Corrupt Practices Act. If you decide to apply for the position, any personal data which you provide shall be processed by Johnson Johnson. Your personal data shall be processed for the purposes of recruitment, recruitment policy and selection.

What you will bring:

Strong experience as a technical field service in life services/medical technologies or EBME within hospitals.Excellent communication skills and a positive and engaging demeanor with ability to build rapport with clients.Demonstrated proficiency in the repair, maintenance, operation and clinical use of capital systems and instrumentsProficient in IEC electrical testing regulations (IEC60601-1 IEC62353)Good understanding of hospital access, organizational structure and key players. Good networking skills.

Core competencies required for this role:

Demonstrated high degree of technical proficiency, excellent problem-solving skills, and analytical ability.Interpersonal and communication skills; ability to interact effectively with customers is necessary.Ability to follow instruction in the form of SOP’s Experience with medical robots and arthroscopic stacks desired but not essential. Proven track record of working independently, making critical decisions with very limited direction.Multiple project and time management skills.

What type of mark will YOU make?

By joining Johnson Johnson you will find boundless opportunities to craft your path amplify your impact inside outside our walls. And with our commitment to be the world’s healthiest workforce you can strengthen your body as well and your mind. When you work at Johnson Johnson you can touch over a Billion lives worldwide every day. And when you apply your talent to our collective purpose there’s no end to the lasting impact we can make together. And that changes everything.

What’s in it for YOU?

It’s important to us that you feel you can bring your whole self to work; at Johnson Johnson we provide an environment for you to fulfil your career aspirations as well as promoting your physical and mental wellbeing. As part of our offering, you will receive a competitive compensation and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life. Examples of this include: online Digital GP, private healthcare, Retail Vouchers, Discounted Subsidised Gym memberships and you can get to support community projects as part of our global Corporate Social Responsibility programme.

We respectively request Government Officials to identify themselves as such on application; for the Foreign Corrupt Practices Act. If you decide to apply for the position, any personal data which you provide shall be processed by Johnson Johnson. Your personal data shall be processed for the purposes of recruitment, recruitment policy and selection.