Johnson Johnson MedTechis currently seeking aField Service Engineer to join our national team supporting VRAS (VELYS Robotic-Assisted Solution).

Region: Midlands area – Leicestershire, Nottinghamshire, Warwickshire, West East Midlands.

At Johnson Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/

For more than 130 years, diversity, equity inclusion (DEI) has been a part of our cultural fabric at Johnson Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson Johnson, we all belong.

Role Purpose:

As a Field Service Engineer at Johnson Johnson MedTech, you will join a new team focused on supporting Orthopaedic robotic and endoscopic equipment. After completing your training, your responsibilities will include commissioning, performing planned and corrective maintenance, and participating in projects for integrating new robotic equipment. You will leverage your expertise to foster long-term customer relationships and promptly address customer needs and concerns. Joining us means being at the forefront of the evolving healthcare landscape.

What you will be doing:

Commission new robotic equipment at hospitals.Perform corrective maintenance, address breakdowns, and identify root causes to maximize equipment uptime.Service robotic and arthroscopic equipment in the field.Conduct preventative maintenance on fluid management systems and ablation tools at the Leeds service center as needed.Communicate with customers and service coordinators to schedule and execute preventive and corrective maintenance and service bulletins.Act as the liaison between the company and customers on administrative and technical matters, fostering trust and relationships.Enhance troubleshooting skills and utilize diagnostic software to minimize breakdowns and provide customer feedback.Participate in regional and international forums to discuss issues related to JJ Medtech equipment and contribute as necessary.Manage work calendar and travel schedule to ensure customer satisfaction and fulfill business commitments.Ensure customer satisfaction to facilitate the renewal of service agreements, collaborating with sales representatives when needed.Support the growth of JJ Medtech by partnering with sales consultants to identify potential leads and communicate any customer satisfaction issues.Manage and control field inventory, tools, test equipment, technical documentation, and assigned equipment.Complete assigned work orders and maintain up-to-date records of customer accounts and key contacts.

Johnson Johnson MedTechis currently seeking aField Service Engineer to join our national team supporting VRAS (VELYS Robotic-Assisted Solution).

Region: Midlands area – Leicestershire, Nottinghamshire, Warwickshire, West East Midlands.

At Johnson Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/

For more than 130 years, diversity, equity inclusion (DEI) has been a part of our cultural fabric at Johnson Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson Johnson, we all belong.

Role Purpose:

As a Field Service Engineer at Johnson Johnson MedTech, you will join a new team focused on supporting Orthopaedic robotic and endoscopic equipment. After completing your training, your responsibilities will include commissioning, performing planned and corrective maintenance, and participating in projects for integrating new robotic equipment. You will leverage your expertise to foster long-term customer relationships and promptly address customer needs and concerns. Joining us means being at the forefront of the evolving healthcare landscape.

What you will be doing:

Commission new robotic equipment at hospitals.Perform corrective maintenance, address breakdowns, and identify root causes to maximize equipment uptime.Service robotic and arthroscopic equipment in the field.Conduct preventative maintenance on fluid management systems and ablation tools at the Leeds service center as needed.Communicate with customers and service coordinators to schedule and execute preventive and corrective maintenance and service bulletins.Act as the liaison between the company and customers on administrative and technical matters, fostering trust and relationships.Enhance troubleshooting skills and utilize diagnostic software to minimize breakdowns and provide customer feedback.Participate in regional and international forums to discuss issues related to JJ Medtech equipment and contribute as necessary.Manage work calendar and travel schedule to ensure customer satisfaction and fulfill business commitments.Ensure customer satisfaction to facilitate the renewal of service agreements, collaborating with sales representatives when needed.Support the growth of JJ Medtech by partnering with sales consultants to identify potential leads and communicate any customer satisfaction issues.Manage and control field inventory, tools, test equipment, technical documentation, and assigned equipment.Complete assigned work orders and maintain up-to-date records of customer accounts and key contacts.

What you will bring:

Strong experience as a technical field service in life services/medical technologies or EBME within hospitals.Excellent communication skills and a positive and engaging demeanor with ability to build rapport with clients.Demonstrated proficiency in the repair, maintenance, operation and clinical use of capital systems and instrumentsProficient in IEC electrical testing regulations (IEC60601-1 IEC62353)Good understanding of hospital access, organizational structure and key players. Good networking skills.

Core competencies required for this role:

Demonstrated high degree of technical proficiency, excellent problem-solving skills, and analytical ability.Interpersonal and communication skills; ability to interact effectively with customers regardless of seniority is necessary.Ability to follow instruction in the form of SOP’sExperience with medical robots and arthroscopic stacks desired but not essential.Proven track record of working independently, making critical decisions with very limited direction.Multiple project and time management skills.

What type of mark willYOUmake?

By joining Johnson Johnson you will find boundless opportunities to craft your path amplify your impact inside outside our walls. And with our commitment to be the world’s healthiest workforce you can strengthen your body as well and your mind.When you work at Johnson Johnson you can touch over a Billion lives worldwide every day.And when you apply your talent to our collective purpose there’s no end to the lasting impact we can make together. And that changes everything.

What’s in it forYOU?

It’s important to us that you feel you can bring your whole self to work; at Johnson Johnson we provide an environment for you to fulfil your career aspirations as well as promoting your physical and mental wellbeing. As part of our offering, you will receive a competitive compensation and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life. Examples of this include: online Digital GP, private healthcare, Retail Vouchers, Discounted Subsidised Gym memberships and you can get to support community projects as part of our global Corporate Social Responsibility programme.

We respectively request Government Officials to identify themselves as such on application; for the Foreign Corrupt Practices Act. If you decide to apply for the position, any personal data which you provide shall be processed by Johnson Johnson. Your personal data shall be processed for the purposes of recruitment, recruitment policy and selection.

What you will bring:

Strong experience as a technical field service in life services/medical technologies or EBME within hospitals.Excellent communication skills and a positive and engaging demeanor with ability to build rapport with clients.Demonstrated proficiency in the repair, maintenance, operation and clinical use of capital systems and instrumentsProficient in IEC electrical testing regulations (IEC60601-1 IEC62353)Good understanding of hospital access, organizational structure and key players. Good networking skills.

Core competencies required for this role:

Demonstrated high degree of technical proficiency, excellent problem-solving skills, and analytical ability.Interpersonal and communication skills; ability to interact effectively with customers regardless of seniority is necessary.Ability to follow instruction in the form of SOP’sExperience with medical robots and arthroscopic stacks desired but not essential.Proven track record of working independently, making critical decisions with very limited direction.Multiple project and time management skills.

What type of mark willYOUmake?

By joining Johnson Johnson you will find boundless opportunities to craft your path amplify your impact inside outside our walls. And with our commitment to be the world’s healthiest workforce you can strengthen your body as well and your mind.When you work at Johnson Johnson you can touch over a Billion lives worldwide every day.And when you apply your talent to our collective purpose there’s no end to the lasting impact we can make together. And that changes everything.

What’s in it forYOU?

It’s important to us that you feel you can bring your whole self to work; at Johnson Johnson we provide an environment for you to fulfil your career aspirations as well as promoting your physical and mental wellbeing. As part of our offering, you will receive a competitive compensation and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life. Examples of this include: online Digital GP, private healthcare, Retail Vouchers, Discounted Subsidised Gym memberships and you can get to support community projects as part of our global Corporate Social Responsibility programme.

We respectively request Government Officials to identify themselves as such on application; for the Foreign Corrupt Practices Act. If you decide to apply for the position, any personal data which you provide shall be processed by Johnson Johnson. Your personal data shall be processed for the purposes of recruitment, recruitment policy and selection.