Field Service Technician – You are ideally based within 1 hour of Luton and Stansted Airport

Are you a customer focussed field service technician or Armed Forces Engineer looking to work with complex, life-saving security equipment?

As a Field Service Technician here at Leidos, you provide effective and efficient technical and customer support for our complex baggage handling systems at airports, you will cover the Southern region, including Luton and Stansted airports.

You’re ideally qualified in electrical or mechanical engineering or an equivalent, we are also keen to hear from engineers with an Armed Forces background looking for a new career.

You’ll be the primary engineer working on some recently won contracts with a major airport group, installing, commissioning, troubleshooting, repairing and testing a variety of complex X-ray and CT based equipment such as body scanners and explosive trace detection systems, many of which are integrated into larger systems.

When the systems are up and running, you will carry out scheduled and unscheduled corrective and preventive maintenance and radiation surveys. Reporting any design, reliability and system bugs and quality issues that may arise, also identifying the Root Cause of repetitive parts failures. You’ll also provide written reports on completed maintenance, machine faults, down times and availability.

You’ll join a national team of 8 close-knit engineers, you will cover the Northern Region. You enjoy customer interaction; providing great service, customer/technical support and training.

Why should you join our Field Service Team?

We are problem solvers – we often have to think on our feet to solve engineering problems, minimising the downtime on the equipment and responding to call outs at short notice.

We hold great responsibility – not only is our role varied, we accept responsibility for ensuring our life saving solutions are always working seamlessly to give passengers a great experience.

Reward – we offer a competitive package with great benefits from a pension scheme (contribution matched up to 8%), private medical insurance and life assurance with loads of flexible benefits including dental insurance, gym flex and shopping discounts. This role also comes with a car/car allowance, overtime and out of hours allowance.

About You

Ideally qualified in electrical or mechanical engineering or an equivalent, we are also keen to hear from engineers with an Armed Forces background looking for a new career.

It would be ideal to hold an electrical qualification such as 2391/2392 or 17th/18th edition

You will have some experience of maintaining complex electromechanical systems such as PLC controlled machinery, X-Ray or CT tech.

Good customer facing skills, providing great service and training on equipment.

Willing to work on call and off shift where needed. Also comfortable with regular travel within the region and occasionally internationally.

You will require a full, clean UK driving license. To fulfill the requirements of the role, you will need to live within 1 hour drive of Manchester and East Midlands Airports.

Due to the nature of the role, you must be able to obtain and maintain an Airside Security Pass.

The Field Service Technician (FST) must be a self-starter who is team oriented and focused on delivering the highest level of service excellence to Leidos customers. The FST is responsible for providing effective, efficient and compliant on-site technical and customer support for installed systems at assigned airports, as determined by Leidos needs. Will install, commission, diagnose, troubleshoot, repair and test a variety of complex X-ray or CT based electronic and electromechanical equipment, which may include computer and networking systems. Many of the systems are integrated into a larger airport systems environment including complex baggage handling systems.

System types include the following but not limited to:

Check point CT systems

Checkpoint x-ray systems

Explosive Detection Systems (EDS)

Automatic tray return systems (ATRS)

Explosive trace detection systems (ETD)

Millimeter wave technology passenger screening (MMW). 

Will follow standard protocol, procedures and identified best practices to isolate and resolve problems in malfunctioning equipment or software. The FST position requires the ability to work independently with limited supervision. The FST may be required to work and travel to other airport locations and Leidos customer sites for extended periods.

Primary Responsibilities:

Responsible for providing technical and customer support for installed systems and related projects.

Install, maintain, troubleshoot/diagnose, repair and test a wide variety of airport passenger and baggage security systems.

Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance and radiation surveys.

Maintain calibration on all test and radiation survey equipment.

Provide customer training assistance of installed systems and equipment.

Adhere to Leidos published maintenance and radiation survey checklists and procedures.

Report design, reliability and system bugs to technical support.

Report designated Quality issues (CAR) using Leidos Quality system

Follow down machine escalation protocol to ensure time resolution of system failures.

Prepare RMA repairable/returnable parts for shipment and return to identified defective location. Complete all RMA paperwork and reporting requirements.

Exercise judgment within broadly defined policies and procedures in selecting methods, techniques, and evaluation criterion for obtaining results.

Assume responsibility for continued customer satisfaction, and coordinate all activities with the customer; assist with customer training while representing Leidos in a professional manner.

Must be highly proficient in reporting activities, maintaining local spare parts inventory, recording travel expenses and timecard, implementing Tech Bulletins (TB’s) and using good judgment when dealing with customers.

Comply with all safety requirements and all required training, following the guidance provided in Leidos policies, procedures, manuals, and TB’s.

Comply with use of Personal Protective Equipment (PPE) where and when applicable.

Apply Lock Out – Tag Out (LOTO), following safe lifting practices and same day reporting of any accidents, near misses and unsafe conditions. 

Demonstrates a pro-active approach towards safety, health, and quality in compliance with all customer facility and Leidos company guidelines and regulations.

Maintain tools and test equipment properly.

Participate in on-going product training and maintain all necessary certifications.

Provides daily written reporting on completed maintenance activities, used parts and consumables, machine faults, down times, and availability

Responds to faults timely as per contracted response, repair times and endeavors best efforts to keep KPIs, and SLAs of the contract

Keeps track of used parts as per procedures provides by Service Supervisor, returns the parts with RMA process

Reports performance and availability of the machines as advised by Service Supervisor

Identifies the Root Cause of repetitive parts failures and investigates for corrective actions to minimize parts consumption

Perform other tasks, duties and assignments as required.

Position Requirements:

Mechanical or electrical engineering, equivalent military training or certified aircraft maintenance background.

At least 3 years prior relevant field service experience, preferably in an integrated systems technologies environment.

Prior experience in X-ray or computed tomography technologies, especially in the airport security environment, is a significant plus. 

Experience maintaining and supporting large, complex, electromechanical systems.

Computer experience is required. Linux and Unix is preferable.

Must be proficient in the use of test equipment (DVM) and experience with High Voltage and X-ray producing equipment a plus. 

Must have good customer skills and the ability to work under pressure.

Must be self-starter, work well without supervision, and accept responsibility.

Must be adaptable and willing to accept changing shifts and job requirements determined by business and customer needs.

Must be willing to work on-call and off-shift as assigned and requested by manager or supervisor.

Maintain professional appearance as prescribed by the Company.

Must be able to travel both domestic and international locations.

Must work well without supervision and accept responsibility for timely completion of assigned work.

The candidate must be able to lift/carry a minimum of 25 kgs.

The candidate must be able to push/pull 90kgs.bs

Must be able to work and freely navigate in the baggage area of the airport, where vertical ladders, crossovers, and low overhead ceilings frequently occur

Must be able to work safely in environments where high temperature, humidity, noise and industrial equipment risks are present.

This position will pay between £40,000 - 45,000 annual.

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.