Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy and nanoanalysis, as well as in industrial and cleantech research, and next-gen semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
For more information, please visit www.bruker.com.
The Field Service Engineer (FSE) provides technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Bruker Spatial Biology (BSB). This candidate should possess strong technical skill as well as the ability to operate independently and with minimal supervision. In support of the BSB objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.
Responsibilities Complete new equipment installations, preventative maintenance activities, and emergency repairs with proper supporting documentation in compliance with Quality Assurance procedures Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all BSB teamsProvide feedback to internal teams to address failure points and make system reliability improvements Support the Sales and Field Applications teams as needed to maximize equipment uptime and create a great customer experienceAssist with the BSB Quality process improvement initiatives Qualifications Hands-on field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautionsStrong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking componentsExcellent communication skills and ability to manage customer expectations while providing outstanding customer serviceWorking knowledge of all technical support activities designed to achieve a world class customer experienceCapable of working independently and in a team environment, communicating relevant scientific data effectively in oral and written format, working in a timely manner to meet defined deadlines, and representing NanoString effectively in the fieldGeneral understanding of IT and basic networking setupWillingness and Availability to travel; overnight travel up to 50-75% per month. Must possess a valid passport and be able to obtain visas to travel internationally. Ability to lift, carry, push, pull or otherwise move approximately 80-100 lbs on an infrequent basis.Able to clearly communicate verbally and in writing in both English and the local language (if other than English).Preferred Qualifications:
S. degree with 3-5 years of relevant field service experienceFamiliarity with fluorescence microscopy and robotic systemsGeneral knowledge of genetic analysis techniques (DNA microarrays, gene expression analysis, NGS/WGS, and quantitative PCR)Experience working in a QSR certified organization Options Apply for this job onlineApplyShareTell a friend about this jobRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs
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