The Global Services Engineering and Delivery team of Emerson T&M has an immediate opening for a Field Services Engineer. The successful candidate for this position will work with a wide and diverse set of people and resources to ensure customer and project support needs are met. The candidate will primarily work on location at customer sites to perform both proactive and reactive resolutions, troubleshooting of NI test equipment for large scale deployments.

 

In this Role, Your Responsibilities Will Be:

Perform Proactive, Preventive and Corrective Maintenance on site at customer facility Tracking and driving large system customer escalations to resolution Report out to customers and internal management on issues and resolutions Provide first-responding technical support for Service Agreement customers Provide feedback to the development team regarding system enhancements Teaching custom training covering topics that are relevant to a customer’s application Provide these services on-site (up to 70% Travel) Organization - coordinates activities with others to achieve results and to influence without control
    Who You Are: You solicit both input and discussion. You build the customer relationships. You manage uncertainty with confidence. You are open to change and continue to learn and experience new opportunities. You balance planning with actions.
 
    For This Role, You Will Need: Bachelor's degree in STEM with a minimum or a master’s degree in STEM with no direct experience. Excellent communication and interpersonal skills to build productive relationships in English Valid Category B driver's license Strong technical and problem-solving skills. Basic knowledge of test and measurement methodologies Ability to read and interpret technical manuals and schematics. Windows system support, Software installation/troubleshooting
 
  Preferred Qualifications that Set You Apart: Experiences with NI products and Laview programming language. Low voltage (electrician) certification Experiences with repairing electrical equipment Strong problem-solving skills and ability to exercise judgment within defined procedures and practices. Detail-oriented with the ability to gather and interpret information. Ability to work independently with little supervision. Strong initiative and persistence to continuously improve skills and knowledge. Ability to create processes and procedures when needed to improve efficiency.
  Our Offer To You:

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans to equitable opportunities for growth and development, we strive to create a workplace that is supportive and rewarding.

Our flexible work from home policy allows you to make the best of your time, by combining home office days with collaborative experiences in the office so that you can personalize your work-life mix.

We are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

Moreover, our employee resource group will empower you to connect with peers that share the same interest, promote diversity and inclusion, and positively contribute to communities around us. We are committed to providing an inclusive, open, and welcoming workplace environment for people, helping all to make the most of their professional potential.