Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 9700 employees are working on this permanent challenge at over 100 locations.
The position of the Field Service Engineer (m/f/d) is home office based, preferably around the Randstad region. Good travel connections, as well as international travel will be important.
This function is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products.
The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focused solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.
Activities will cover microbiology and diagnostic products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is prerequisite.
Duties will be carried out mainly in the Netherlands, however it is expected that requirements to provide field service support on customers’ premises abroad or at the factory will be significant.
The position reports to the Region Service Manager, who will set expectations, offer guidance as necessary and provide framework support. Day-to-day priorities will be set by the Service Manager and helpdesk team.
Please provide your CV in English.
ResponsibilitiesWorking as a member of the Service Team involved in the installation, maintenance, service and solution support of our range of instrumentation, duties will include:
Familiarization with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factoryLiaise with customers and colleagues in the site planning process prior to installationInspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator trainingCarry out breakdown and planned maintenance at customers’ sitesProvide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosisCarry out procedures necessary to validate systems to certifiable standardsProvide technical input to the sales team in non-routine sales casesFrequent travel within the Netherlands is an essential part of the job. Travel to customer sites abroad can occur, especially within Europe.Qualification in Electronic Engineering, Microbiology or Biology or Biotechnology or Biochemistry or similar level of knowledge and skill gained by practical experience in the Mass Spectrometry field is a clear advantage.Solid technical or scientific background gained in industry or academia with proven ability of continuous learning in a rapidly advancing technological areaExperience in Field service work and ability to build relationships through inspiring trust and confidenceCurrent driving license valid for the NetherlandsNo visa restriction preventing travel in the USA or EUGood computer literacy, including familiarity with data system hardware and industry standard operating systems.Self-motivation and ability to work in an individual role, yet a Team Player to work towards common goalsAbility to communicate effectively at all levels with good spoken and written English and Dutch. Qualifications Qualification in Electronic Engineering, Microbiology or Biology or Biotechnology or Biochemistry or similar level of knowledge and skill gained by practical experience in the Mass Spectrometry field is a clear advantage.Solid technical or scientific background gained in industry or academia with proven ability of continuous learning in a rapidly advancing technological areaExperience in Field service work and ability to build relationships through inspiring trust and confidenceCurrent driving license valid for the NetherlandsNo visa restriction preventing travel to the USA or EUGood computer literacy, including familiarity with data system hardware and industry standard operating systems.Self-motivation and ability to work in an individual role, yet a Team Player to work towards common goalsAbility to communicate effectively at all levels with good spoken and written English and Dutch. Options Apply for this job onlineApplyShareTell a friend about this jobRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
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