Field Service Engineer based in Glasgow

Great opportunity to join our dedicated team of Field Service Engineers. Company van for business use is provided.
If you're an experienced medical devices engineer looking for new challenges in 2025, who enjoys working independently, can organise your day efficiently and enjoys interacting with customers, this could be the role for you!

What you will do

The Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers. 

Advanced understanding of Medsurg product portfolio to enable technical and critical thinking and facilitate surgical procedures as well as support others using the equipment

Responsible for trouble shooting and maintaining the overall status of Stryker equipment

Show evidence of improving systems/processes within the Managed Service Account to improve the service offered

Provide education for clinical staff on the use and operation of Stryker equipment.

Develop relationships with Sales Managers and Regional Managers outside of Medsurg franchise.

Duties / responsibilities:

Provide technical support for all Stryker equipment

Have a thorough understanding of the systems in use, be able to identify key areas of the processes/systems in use and analyse and develop them, making recommendations and putting potential improvements in place.

Follow up on any process/system improvements with thorough analysis and ability to evaluate success

Organise and facilitate Managed Service Meetings with the customer as well as looking to involve other franchises

Provide a strong communication link between the customer and all Sales Managers across the franchises

Work closely with the Technical Services team to organise repairs/ loaners and where necessary carry out upgrades on equipment within the account

Work with MESU within account to ensure that all equipment tested to required standards and all procedures regarding Stryker equipment are followed

Be able to train new members of Managed Services on the role

Teach and guide new Operating Theatre Specialists or Stryker personnel using “best practices” in both Medsurg and other Stryker equipment and systems

Maintain and update the Managed Service handbook

Produce a monthly service report and record KPI data

General administration such as keeping track of items sent back for repair, organising couriers etc.

Qualifications/education required:

Experience desirable:                               

Have 1-2 years’ experience in Medical environment or experience with medical equipment

Specialist training required:

Product training

Theatre Skills

Any other particular aptitude / skill required:

Excellent communication skills

Customer focused and service orientated

Analytical and exhibits original thinking

Innovative and drive for continuous improvement

Highly disciplined individual

Organised

Articulate and literate

Team player