Field Service Engineer (Part Time Contractor) - Oahu, Hawaii
KUKA Robotics
Your collaboration This position is located in Oahu, Hawaii. If you do not currently reside in Hawaii, please address/explain further in your application. Otherwise, non-local applicants will not be considered nor contacted.
Provide scheduled preventive maintenance services to contract customers in assigned area.
Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned area as required.Assist with start-up services on new Swisslog Healthcare products as required, working closely with the assigned Installation Specialists.Report any product quality issues to assigned Field Service Supervisor and/or Customer Care Manager, and file quality reports.Train customers on system and light maintenance operations.Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels as needed.Conduct periodic customer care visits to monitor product performance and customer satisfaction.Maintain accountability/inventory of assigned spare parts (crash kit) and customers’ consignment inventories (when inventories are contractually maintained by Swisslog Healthcare). Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information (RFIs) pertaining to their systems.Advise supervisor/manager of any problems or opportunities that arise within their area of responsibility.Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner.Communicate and share information with sales personnel and support personnel, as it relates to their assigned customer base.Exercise proper care and accountability of all assigned company property, be mindful in spending company’s money and resources responsibly, and exercise proper care and responsibility when working with customers’ property and/or facilities.Maintain a clean and professional appearance at all times when working with customers. Adhere to and strictly enforce all company safety policies and procedures.Perform other duties, as assigned. Your competence Minimum Job Qualifications:Vocational school, related military experience, or job equivalent.Ability to read blue prints, schematics and wiring diagrams to extract and apply necessary technical information.Exceptional interpersonal skills (customer service skills) and verbal/written communication skills.PC Computer software and hardware literate, with Windows application experience.At least 1-3 years of field service experience on relevant electro-mechanical products.Basic computer networking skills.Desirable, but not Essential:Bachelor of Science degree in Electronics Engineering.
Compensation: Pay rate for this part-time contract position is $50-60 / hour. Pay rate will be commensurate with experience and skill set.
This position is located in Oahu, Hawaii. If you do not currently reside in Hawaii, please address/explain further in your application. Otherwise, non-local applicants will not be considered nor contacted.
Provide scheduled preventive maintenance services to contract customers in assigned area.
Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned area as required.Assist with start-up services on new Swisslog Healthcare products as required, working closely with the assigned Installation Specialists.Report any product quality issues to assigned Field Service Supervisor and/or Customer Care Manager, and file quality reports.Train customers on system and light maintenance operations.Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels as needed.Conduct periodic customer care visits to monitor product performance and customer satisfaction.Maintain accountability/inventory of assigned spare parts (crash kit) and customers’ consignment inventories (when inventories are contractually maintained by Swisslog Healthcare). Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information (RFIs) pertaining to their systems.Advise supervisor/manager of any problems or opportunities that arise within their area of responsibility.Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner.Communicate and share information with sales personnel and support personnel, as it relates to their assigned customer base.Exercise proper care and accountability of all assigned company property, be mindful in spending company’s money and resources responsibly, and exercise proper care and responsibility when working with customers’ property and/or facilities.Maintain a clean and professional appearance at all times when working with customers. Adhere to and strictly enforce all company safety policies and procedures.Perform other duties, as assigned. Your competence Minimum Job Qualifications:Vocational school, related military experience, or job equivalent.Ability to read blue prints, schematics and wiring diagrams to extract and apply necessary technical information.Exceptional interpersonal skills (customer service skills) and verbal/written communication skills.PC Computer software and hardware literate, with Windows application experience.At least 1-3 years of field service experience on relevant electro-mechanical products.Basic computer networking skills.Desirable, but not Essential:Bachelor of Science degree in Electronics Engineering.
Compensation: Pay rate for this part-time contract position is $50-60 / hour. Pay rate will be commensurate with experience and skill set.
This position is located in Oahu, Hawaii. If you do not currently reside in Hawaii, please address/explain further in your application. Otherwise, non-local applicants will not be considered nor contacted.
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