Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team:

We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

Varian Proton Therapy Systems utilize the following subsystems of which the candidate is expected to demonstrate knowledge of:

High VacuumCryogenics and Superconducting MagnetsHigh Voltage applications, AC and DCRF Power Delivery SystemX-ray with Computed TomographyIndustrial Robots and Motion ControlIndustrial PLC ControlsRadiation DosimetryThis job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Installs and upgrades a wide range of complex and advanced company products according to technical documentation and company guidelines to ensure that customer’s equipment operates efficiently.Provides highly visible customer support through the performance of on-site support of proton therapy equipment and ancillary devices, as well as overseeing any necessary diagnoses, troubleshooting, service, upgrades, repair, installation and commissioning of complex equipment and systems.Checks out and approves operational quality of system equipment.Instructs customers in the operation - and if the site has customer technical personnel on site: the customer service team in the maintenance of the system.Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to 2nd level support or GFO management.Demonstrates to customer equipment operation and specification according to Customer Acceptance Procedure and Customer Technical Bulletins, as requiredUnderstanding of the clinical routines to be able to professionally work with the customer to support patient treatmentMay coordinate and review the activities of a small group of Installation Representatives and Subcontractors.Works in cooperation with other expert company resources, required to assist in performing the installation, upgrade and troubleshooting activities as well as service activities.Works within a compact team of site engineers, monitoring all aspects of the proton therapy system.Fulfills special client's requirements when in place, following company’s procedures and politics.Performs maintenance of the system in accordance with Preventive Maintenance Plan and Maintenance Instructions.Performs necessary upgrades of the system in accordance with Service Technical Bulletins, as needed.Proactively monitors condition of the system and escalates to site management and/or 2nd level support if abnormal operation/trends are identified.Provides filed service reports about executed tasks in Unity system, using defined company standards.Follows all applicable company instructions, requirements and policies.Follows both company and local safety policies.Maintain device history records regarding operating characteristics, design factors, technical performance, and development of products to improve installation efficiency.Performs parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install.During Installations and Upgrade activities: Conduct the Acceptance Conditions testing, to ensure that all installation conditions will be met according to schedule and that customers can sign the Acceptance Letters.Perform other duties as assigned by site general manager or FSE lead tech.Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.Takes on lead role when working with newer and less experienced colleagues, shares knowledge.

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Typical Education and Experience

Knowledge of and sound professional experience with electronic, mechatronic and electro-mechanical engineering, testing equipment used for verification, checkout, and calibration of electronic and/or mechanical equipment.Capable to work on assignments that are moderate difficult, resolving issues or making recommendations.Requires minimum to no supervision in daily duties.Normally receives little instruction on day to- day work, general instructions on newly introduced assignments.Knowledge of and sound professional technical experience with micro-computers/PC based systemsCustomer focused attitude.Articulate and skilled in interpersonal communication.Fluency in English, both written and spoken.Proficient in utilizing business tools such as Microsoft Office Applications.Has completed full Varian internal technical training basic program.Obtains and completes Varian’s training plan specific to assigned responsibility.Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

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Other Desired Skills and Knowledge

Experience with SAP or equivalent ERP and PDM products and productivity software.Experience in servicing or manufacturing of medical devices with conforming of ISO13485 standardKnowledge of local language.May be required to specialize in specific technical areas and have a solid level of cross-functional and overall system knowledge.Establish and maintain a network with the 2nd level Support Team.

Special Job Requirements

Unless prohibited by law, the position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during Varian employment in this position.Perform emergency on-site service interventions when required, to provide the highest level of customer satisfaction.Perform duties within a rotating three-shift system including holidays/weekends as required.Willingness to work flexible hours including beyond standard work week hours.Works in radiation-controlled area.Occupational exposure to radiation and other occupational hazards pertaining to the installation and maintenance of the Proton Therapy System.Ability to access and work within confined spaces and heights.Standing, sitting, or stooping for extended periods of time.Expected to be able to travel approximately 25%, including international, dependent on assigned location.

Note: Candidate must live within close proximity or be willing to relocate to Baltimore, MD. This is an on-site position that requires onsite work at local customer locations.

Please Note: Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. 

The base pay range for this position is

Min $72,200 - Max $108,300

Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.  

This information is provided per the required laws and regulations. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.