Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:  

Career development with an international company where you can grow the career you dream of. Competitive salaries, bonus potential and excellent package of benefits (sports' card, life insurance, stock purchase plan and many others).A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

For our Abbott Transfusion Division we are currently looking for a new Service Engineer to join our great, technical team in Czechia.

This is a field-based role requiring daily travelling across assigned territory (Czechia and Southern Poland).

Primary Objective of Position:

The Transfusion FSE is responsible for performing service delivery and inventory management for Prism, Alinity and ARCHITECT Transfusion customers and any other systems that are part of an Abbott Solution and driving expansion of transfusion accounts.Be the representative of Abbott and the Abbott Transfusion Medicine Division brand to the customer.  The Transfusion Ambassador operates as primary account management contact with customer account; with a focus to improve economic profitability; increase customer loyalty; secure retention; and drive value expansion, deliver first line support and technical troubleshooting to minimize overall cost to serve.Act as trusted partner to existing customers. Build promoters and achieve targeted retention rate. Manage and drive development of accounts according to strategic account plan (value expansion; economic profitability).

What You'll do:

First line servicing activities for Abbott Alinity s, Alinity i and  and ARCHITECT products.Drive value expansion by managing and closing service sales opportunities.Be part of selling team to manage contract renewals.Assist sales specialists with regular customer business reviews.Conduct service support and reliability review on site level.Inventory Management - ensure that inventories match with donations.Order Management - track order / standing order schedules.Provide Pro-Care implementation (inc. Preventive Maintenance) and expertise.Be part of expert network for Europe.Pro-active monitoring of transfusion instruments in case this is implemented for assigned customers.Provide application expertise / support.Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement, Area sales, margin goals and agreed win rate and retention rate.

Required qualifications & background:

Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.BackgroundMinimum of 5 years track record in the diagnostic industry with an emphasis performing service delivery and inventory management.Proven track record in a similar position supported by management and customer references.Successful engagement with customers, specifically diagnostics or medical sector customers.Excellent product and industry knowledge.Strong understanding of key stakeholders and customer dynamics.Strong solution selling and relationship building skills.Excellent communication skills.Ability to identify and drive resolution of issues.Driving licenceStrong experience in use of analytical tools and software.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. 

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