Do you have experience as a service technician or engineer working with electrical or automated equipment in a regulated environment? Or do you have experience installing and repairing equipment in another industry and are looking to take the next step in your career and use your experience in a field service role supporting customers?
We are looking for a Field Service Engineer for our Services department at Sartorius BPS Service department. In this role, you will be responsible for installation, maintenance, repair, installation and operational qualification (IQ, OQ) and validation of Ambr products on customer sites mainly in the Southeast area (Slough, Oxford, London and Cambridge) whilst delivering excellent customer service. On occasions you will be required to travel to other sites in the UK, Ireland, Nordics and possibly Eastern Europe.
The team consists of 10 Engineers, and we are looking forward to shaping the future with you.
This position is available full time. You will be working in the field and ideally living in the Hertfordshire or Cambridgeshire area.
Grow with us – Your Responsibilities
On a daily basis you will be responsible for providing services and customer support during field visits
You will manage installation, qualification (IQ, OQ), validation, maintenance, fault finding and repairs for Ambr 250, 15 bioreactors and other products
You will diagnose errors, technical problems and find solutions
You will produce timely and detailed reports for equipment
Follow the company’s procedures and policies as well as ISO and GMP standards on customer sites
You will work closely with the technical team such as Field Application Specialist, Technical Sales Specialist, Technical Support Engineer and Sales team and share information across the organization
Closely collaborate with Service Schedulers and the Service Support team
Do you enjoy building relationship with customers? You will improve customer satisfaction; help maximise customer retention whilst providing excellent customer service
What will convince us
You may have completed a HNC/HND in Electrical/Mechanical Engineering/Electromechanics or related discipline
You may have experience, servicing, repairing or maintaining electrical or automated (robotic) equipment (bioreactor, liquid handling) in a regulated environment, however training will be provided
You may have field service experience working in the pharmaceutical, biological, or chemical industry following GMP or ISO standards in a similar role though candidates from other industries will also be considered (manufacturing, electronics etc.)
Ability to work autonomously and unsupervised
Ability to test, troubleshoot and service technical equipment
Ability to work flexibility and efficiently and to adapt quickly to changing work schedules
Willingness to travel
Strong customer service skills and great communication skills
Full UK driving licence
In order to commence working with us, the successful candidate will have the right to work in the UK.
What we offer
As a growing global life science company, stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:
Personal and Professional Development: mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
Work-life Balance: Remote options, flexible work schedules
Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining
Welcoming Culture: Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network
Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services
Benefits
Attractive Working Conditions:
37.5 hours working week
25 days annual leave, plus public holidays
Free parking on site
Annual option to buy, sell or carry forward annual year
Free hot and cold drinks
Regular social events and free exercise classes
Car allowance
Competitive benefits package, including:
Group Personal Pension Plan
Private Medical Insurance
Private Dental Insurance
Group Life Assurance
Group Income Protection
Cycle to work scheme
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers