Job Summary

Job Description

What is the opportunity?

The primary purpose for this position is to provide field service and support.   You will assist and provide accurate information to field users and will keep diligent records of all interactions.  You will need to maintain queue and hold time standards and keep current on changes to business processes and the technology that impacts the clients and field users they support.

What will you do?

Provide prompt, accurate and courteous service support to financial advisors and their team members regarding the firm’s products, programs, and services.Provide subject matter knowledge in a broad range of systems, processes, programs, tools, and products.Partner with product specialists to learn products and expand knowledge.Collaborate with employees across the home office to provide the support needed.Provide assistance with escalation and referral for other service/support requests.Track cases and solutions and assist with documentation and reporting needs of the department.Project work as needed.

What do you need to succeed?

Must-have

A four-year degree or relevant industry experienceStrong customer service skills as demonstrated by an ability to anticipate and meet customer needsProven ability to effectively build relationships and partner with clients, users and colleaguesAbility to work in a fast-paced environmentStrong oral and written communication skills

Nice-to-have

Finance or Business degreeSIE and Series 7 license

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business

Job Skills

Active Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-10-24

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.