Job Description

Provide SERVICE EXCELLENCE, general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, stock inventory, and installation of SWTS products

Act as VEOLIA point of contact for the customer.

Provide on-site interpretation of data and technical instruction 

Provide Technical Sales and Account/Sales Manager with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate

Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions

Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports

Assist customer in scheduling maintenance and workload

Assure that equipment and parts meet established schedules

 Review reported malfunctions and identify / analyze any undesirable trends

 Make recommendations on findings

 Review effectiveness of maintenance actions to identify training needs

 Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements

Manage, Operate and Maintain water treatment plant contracts, including periodic reports submission

Maintain availability on a 24-hour per day/365 day per year call basis to ensure coverage for EHS and production emergencies 

Initiate & implement required modification and retrofit projects (Value-Added Projects)

Qualifications

Mechanical/Electrical/Instrument or equivalent degree in engineering from an accredited university or college with at least 2 years of experience in a field service or operation and maintenance position for Ultra-Pure Water & process treatment field.  Diploma Holders in Mechanical Electrical/Instrument background.

Ability and willingness to travel within territory.                                            

Must be proficient with Microsoft and google workspace applications

Additional Information

Atleast 3 years’ experience in the operation & maintenance of water treatment system or facility operation (RO, EDI, UF, Filters, WWTP)

Experienced on control system (SCADA or HMI)

Strong Knowledge on water treatment system: Filtration, RO, UV, IX, EDI, degasifier, UF & etc.

Strong oral and written communication skills

Able to interface at all levels of the organization both internally and externally

Strong interpersonal and leadership skills

Proven analytical and quality improvement ability

 

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.