Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

At Roche, we are passionate about transforming patients’ lives, and we are bold in both decision and action - we believe that good business means a better world. That is why we come to work every single day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.

As part of a collaborative team, you play a critical role in front line support for our customers. By performing installations, maintaining and repairing our customers’ instrumentation on site, the work you perform has a direct impact on patient care and has the ability to change and save lives. You will be a master problem solver, out-of-the box thinker who acts as a calming source under stressful situations.  Your passion for continuous improvement and customer-centric approach will help us to become the partner of choice in our industry. The pairing of your strong technical ability, relentless problem solving and exceptional relationship building and communication will help provide a stellar customer experience.

The Opportunity

Provide service and support for the assigned customers

Assist Roche Care Centre Technical Support Specialists, Lab Integration, (Senior Lab Advisors and Technical Senior Advisors), Field Application Specialists (FAS) as well as account managers in order to provide solutions and improve the support of Roche Diagnostics Canada customers;

Participate in service, sales and customer meetings

Back-up other Support Representatives

Perform preventative maintenance for the assigned instruments and systems

Complete technical service bulletins on assigned instruments and systems, as per Roche Diagnostics Canada guidelines and timelines

Perform site inspections and complete all required documentation

Provide recommendations in preparing adequate environment for Roche instruments installations

Install Roche instrumentation and integrated solutions

Who you are

Highly customer centric with excellent verbal and written communication, having a demonstrated ability to interact and build relationships at all levels

Diploma of collegial studies in electronic technology or community college Specialty in Biomedical Engineering

Knowledge of Windows and common Office programs (word, excel, PowerPoint)

Must be available to work on Standby and be flexible to travel within North America and Europe

Minimum knowledge of IT systems & Network infrastructure

Preferred

2-3 years of service experience in diagnostics instrumentation troubleshooting (a Plus)

Bachelor or master degree preferred

Relocation benefits are not available for this position.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.