**Job Title** Field Service Manager, Robotics & Automation **Job Category** Product Support **Job Description** **_What starts with YOU, moves the world!_** Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented **Field Service Manager, Robotics & Automation** based at our Americas Headquarters in **Greenville, NC** . As the Field Service Manager, you will play a critical role in resolving field-related issues, ensuring customer satisfaction, and supporting the installation and maintenance of advanced robotics and automation systems. This position is ideal for an individual with a background in technical service and customer support within a manufacturing environment. **_**Please note that this is a field-based role requiring 50-75% travel, which may include weekends and holidays.**_** What you will do: + **Field Problem Resolution:** Actively address product performance and customer concerns, utilizing engineering and manufacturing resources to identify and resolve issues efficiently. + **New Product Support:** Assist with the successful installation and readiness of new products, ensuring they meet quality standards and customer expectations. + **Product Reliability Evaluation:** Assess the reliability and performance of products as they are shipped from the manufacturing source and ensure corrective actions are taken if necessary. + **Customer & Dealer Support:** Conduct product service introductions, visit customers, and provide support to ensure their satisfaction with products. Collaborate with sales teams to support general sales efforts for new products. + **Technical Communication:** Effectively communicate requirements for product corrections, modifications, and improvements to Service Management, Product Engineering, and Manufacturing teams. + **Training & Development:** Provide technical training and operator support to service technicians and customers, ensuring they are equipped to handle the robotic and automation products. + **Warranty Administration:** Administer warranty adjustments fairly and in alignment with company policies to maintain customer satisfaction and minimize costs. + **Issue Resolution:** Utilize problem-solving and root cause analysis to minimize customer dissatisfaction and expedite resolutions in a cost-effective manner. Who you are: + A **problem solver** who can address field-related issues in a fast-paced environment. + A **collaborative team player** with strong communication skills, able to work effectively with cross-functional teams and customers. + A **customer-focused professional** who strives to ensure satisfaction and resolve issues proactively. + A **technical expert** with knowledge of electrical, hydraulic, and software systems related to robotics and automation products. What you will need: + High School diploma or equivalent is required with 10+ years of technical or customer service experience in material handling or mobile equipment industries. + Preferred: A Bachelor's degree in Computer Science, Electrical Engineering, or a related field is highly preferred, in addition to 5+ years of technical or customer service experience in material handling, robotics, or automation industries. Skills, Experience & Abilities + **Technical Knowledge:** Strong understanding of electrical, hydraulic, engine, transmission, and control systems, with the ability to read wiring schematics and handle basic softwareinstallations and modifications.Basic IT and networking understanding is a plus. + **Problem Solving:** Background in root cause analysis and problem definition, with the ability to implement solutions efficiently. + **Communication Skills:** Strong written and verbal communication abilities, with facilitation and negotiation skills to resolve complex issues. + **Industry Experience:** Prior experience working on lift trucks, robotics, or related products in a customer service or technical capacity. Who we are: Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years. What we offer: _Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work_ _option_ _, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k)._ \#LI-OP \#LI-ONSITE **Job Type** Permanent **Time Type** Full time **Work Hours** 40 **Travel Required** 75% **Primary Location** HY US Greenville, NC (Headquarters) **Address** 1400 Sullivan Drive **Zip Code** 27834 **Field-Based** No **Relocation Assistance Available** No **We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.** **EOE/Minorities/Females/Veterans/Disabled**