**Company Summary** DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. **Department Summary** The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH. **Job Duties and Responsibilities** The **Field Service Manager** provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus. As a **Field Service Manager** you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide a company vehicle, free DISH programming, paid training, and incredible opportunities for advancement. **Key Responsibilities:** + Supporting new employees through training and future development + Demonstrating and coaching behaviors that ensure quality customer service + Training existing Installers/Technicians on changing processes, procedures, and technologies + Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards + Improving team and individual performance by working hands-on alongside the technicians + Managing fleet-related processes including vehicle maintenance and upkeep + Addressing escalated customer and/or employee issues **Skills, Experience and Requirements** **Education and Experience:** + High School diploma, college degree preferred but not required **Skills and Qualifications:** + A strong competency in leading, developing, mentoring, and coaching + Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals + Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports + Ability to write reports and correspondence + Excellent presentation, facilitation, and communication skills + Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle + Ability to climb a 40 Ft. ladder safely. Employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds) + Willingness to work flexible hours, including 45+ hours a week, including weekends **Salary Ranges** Compensation: $63,150.00/Year - $90,000.00/Year **Benefits** We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. This will be posted for a minimum of 3 days or until the position is filled.