Field Service Manager
DISH Network
**Company Summary**
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
**Department Summary**
The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.
**Job Duties and Responsibilities**
The **Field Service Manager** provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.
As a **Field Service Manager** you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide a company vehicle, free DISH programming, paid training, and incredible opportunities for advancement.
**Key Responsibilities:**
+ Supporting new employees through training and future development
+ Demonstrating and coaching behaviors that ensure quality customer service
+ Training existing Installers/Technicians on changing processes, procedures, and technologies
+ Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
+ Improving team and individual performance by working hands-on alongside the technicians
+ Managing fleet-related processes including vehicle maintenance and upkeep
+ Addressing escalated customer and/or employee issues
**Skills, Experience and Requirements**
**Education and Experience:**
+ High School diploma, college degree preferred but not required
**Skills and Qualifications:**
+ A strong competency in leading, developing, mentoring, and coaching
+ Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
+ Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
+ Ability to write reports and correspondence
+ Excellent presentation, facilitation, and communication skills
+ Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
+ Ability to climb a 40 Ft. ladder safely. Employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)
+ Willingness to work flexible hours, including 45+ hours a week, including weekends
**Salary Ranges**
Compensation: $63,150.00/Year - $90,000.00/Year
**Benefits**
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.
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