About Oshkosh AeroTech, an Oshkosh company

Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people’s lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more.

The Field Service Manager is responsible for leadership and management of the Americas Field Service department that provides industry leading product support while contributing to revenue growth.  This role manages and assists all customers with their service, operational and mechanical needs for Oshkosh AeroTech produced equipment. The Field Service Manager supports service sales, service marketing, and service contractors in the Americas marketplace with an emphasis on building service revenue growth. 

YOUR IMPACT

Provide leadership for guiding, developing and directing the operations of the Field Service Team

Responsible for managing field service scheduling, planning and reporting

Direct management of Orlando Field Service Department, including supervisory responsibilities such as hiring, terminations, performance reviews, coaching, salary planning, etc.

Ensure customer satisfaction in service support, spare parts, and product support

Efficient management of departmental expenses

Manage service sales to budget and margin objectives

Work closely with other Service Managers worldwide to develop standard global processes and procedures

Develop service sales, parts or product sales and marketing practices that leverage company capabilities

Work directly with customers to develop customized service support and Customer Care programs

Continually supervise and appraise field service personnel on daily operations to affect the highest degree of morale and achievement of departmental performance objectives

Manage overall customer support operations effected by field service to meet results objectives within budgetary allocations

Conduct all work in a professional and safe manner with maintaining the sense of urgency that our customers expect

Maintain the highest ethical standards, open and honest communication, work with integrity and treat everyone with respect

Support and provide leadership for principles of continuous improvement and Crosby Quality

Other projects and responsibilities may be added at the company’s discretion

BASIC QUALIFICATIONS

Bachelor's degree in Business, automotive technical, mechanical engineering, or related field; or 4 years professional experience in a related field

A minimum of 7 years relevant experience

PREFERRED QUALIFICATIONS

Capital equipment service or parts sales experience with emphasis on customer service sales

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Pay Range:

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.