**Career Area:** Product Support **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams. Customer service assignment include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems. Responsibilities • Effective use of test equipment to diagnose and identify malfunctions. Refer to schematics and manufacturers' specifications to resolve problems. Mentor field service representatives. Provide technical coaching to peers. • Use hand tools, gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems. • Check for common causes of trouble, such as dirty or defective components, clean and lubricate equipment as needed. • Perform routine installations and adjust equipment as appropriate within normal procedures. Degree Requirement Degree or equivalent experience desired Skill Descriptors Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Level Working Knowledge: • Provides a quality of service that customers describe as excellent. • Resolves common customer problems. • Responds to unexpected customer requests with a sense of urgency and positive action. • Provides direct service to internal or external customers. • Documents customer complaints in a timely manner. Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals. Level Extensive Experience: • Cites personal examples of persistence in the face of difficulties. • Takes calculated risks because of orientation to action. • Promotes learning by sharing diverse scenarios in which a sense of urgency was critically important. • Maintains sense of commitment to success, personal achievement and satisfaction. • Proceeds without seeking unnecessary permission. • Coaches others on leveraging their strengths in one environment and applying them to another. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Extensive Experience: • Ensures capture of lessons to be learned from a problem-solving effort. • Organizes potential problem solvers and leads problem resolution efforts. • Uses varying problem-solving approaches and techniques as appropriate. • Contributes to standard practices for problem-solving approaches, tools, and processes. • Analyzes and synthesizes information and devises alternative resolution strategies. • Develops successful resolutions to critical or wide-impact problems. Mechanical Maintenance - Power Supply: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants. Level Extensive Experience: • Develops a system to measure the effectiveness of mechanical maintenance. • Monitors the operation of mechanical maintenance procedures. • Reviews power supply equipment malfunction logs to identify potential problems. • Provides technical solutions for complex mechanical problems related to power supply equipment. • Creates preventive maintenance schedules for all mechanical equipment and structures. • Consults on maintenance cycle optimization, emergency situations and complicated repairs. Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons. Level Extensive Experience: • Establishes and monitors equipment malfunction logs and diagnosis system; identifies potential problems. • Diagnoses problems and malfunctions in a wide variety of mechanical equipment. • Demonstrates experience with installing and supporting all major equipment on site. • Creates preventive maintenance schedules for all mechanical equipment and structures. • Recommends protective measures to avoid oil and gas equipment malfunctions. • Relates experiences with maintenance cycle optimization, emergency and complicated repairs. Safety (Oil and Gas): Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards. Level Extensive Experience: • Promotes workplace safety among supervisors and workers; communicates safety rules and regulations. • Performs safety inspections to assure compliance with company, local and federal regulations. • Discusses managers' and workers' responsibilities in ensuring compliance with OSHA requirements. • Assesses and reports unusual or new safety hazards or violations; initiates corrective action. • Determines appropriate action to take when unsafe conditions are encountered. • Ensures that all employees and contractors comply with relevant safety policies and regulations. Programmable Logic Controller (PLC): Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls. Level Extensive Experience: • Coaches others on using advanced methods and techniques in control system design and implementation processes. • Collaborates with other departments to design and deploy systems/processes. • Proactively addresses malfunctions and failures in PLC logic design. • Consults on and promotes the use of advanced PLC commands and programming languages. • Monitors and improves the productivity, reliability, and accuracy of PLC-operated machines. • Supervises the technical support for the PLC system, including evaluation, implementation, consulting, and operation. Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment. Level Extensive Experience: • Evaluates business impact of failure and the criticality and timing of needed resolution. • Resolves difficult or high-impact equipment and systems problems. • Monitors machine performance and history; addresses excessive maintenance or repair needs. • Coaches others how to resolve integration or communications problems in multi-vendor environment. • Applies specific techniques for isolating a problem and defining resolution approach. • Uses advanced diagnostic techniques and tools for unusual or performance-related problems. **Posting Dates:** January 17, 2025 - January 31, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .