Essential Functions
Managing and monitoring all service activities for the customers in assigned territory.
Apply knowledge, experience, training, documentation, communication to make the correct technical
diagnosis and provide the right answer to the customer.
Evaluate hydraulic, mechanical, and electrical systems using schematics and diagnostic equipment.
Organize regular visits to customers, provide call in support and technical product information.
Manage and report open machine downtime cases within assigned territory. Provide support and
solutions to quickly get machines running in the shortest timeframe possible.
Manage customer expectations for open service-related topics ensuring the completion of technical
interventions in optimal efficiency and reliability conditions.
Training Organize, prepare, and perform internal and external training sessions (familiarization,
product, operator, technical, other) for employees and customers to ensure the highest level of
training possible.
Follow up and report performance of training activities. Updating training systems, analyzing, and
improving training programs and software databases.
Has a "Service sales" role in coordination with manager/supervisor by communicating all information
that may help with developing Services offers the global offering to the customer.

This role has an expected annual salary range of 90k-100k CAD.

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