Job Description Essential Functions Managing and monitoring all service activities for the customers in assigned territory. Apply knowledge, experience, training, documentation, communication to make the correct technical diagnosis and provide the right answer to the customer. Evaluate hydraulic, mechanical, and electrical systems using schematics and diagnostic equipment. Organize regular visits to customers, provide call in support and technical product information. Manage and report open machine downtime cases within assigned territory. Provide support and solutions to quickly get machines running in the shortest timeframe possible. Manage customer expectations for open service-related topics ensuring the completion of technical interventions in optimal efficiency and reliability conditions. Training Organize, prepare, and perform internal and external training sessions (familiarization, product, operator, technical, other) for employees and customers to ensure the highest level of training possible. Follow up and report performance of training activities. Updating training systems, analyzing, and improving training programs and software databases. Has a "Service sales" role in coordination with manager/supervisor by communicating all information that may help with developing Services offers the global offering to the customer. This role has an expected annual salary range of 90k-100k CAD. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Responsibilities & Requirements Travel within assigned territory to manage all service-related activities per above essential functions. To include technical expertise support with the goal of minimizing machine downtime and improving overall customer experience. Manage, organize, prepare, and perform internal and external training sessions (familiarization, product, operator, technical, other) for employees/customers to ensure the highest level of training possible. Receive new machines delivered to customers to ensure a proper hand-off. Ensure the best support possible. Document, reporting, admin (email, booking travel, time sheets, etc.) Data entry of maintenance records Other duties as required. Flexible and willingness to support company growth initiative Experience Technical Diploma in Electro-Mechanical. Minimum 5 years of experience in maintenance and repair on aerial lifting equipment or similar background with strong mechanical/technical skills. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.