Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team:

We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Summary:

The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair need ensuring that our customers equipment operates efficiently at all times.This role is requiring the successful candidate to reside in Calgary or Edmonton, Alberta, Canada. The Hardware FSR is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines.Each FSR operates in a designated field service territory and represents VMS.This requires a high level of professional communication with their team, customers, management, sales and other technical support.Applicable to the Oncology Systems business only: Position must have full access VMS client sites to perform the essential functions of this position.Many VMS clients require VMS employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sitesUnless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position.Troubleshoot, diagnose and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines.Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion. Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives. Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels.Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VMS procedures.Develop and maintain strong customer relationships through the use of strong written, verbal, and interpersonal communication skills.

Minimum Required Skills and Knowledge:

Applies advanced technical documentation, standards, principles, concepts and techniques in the field.Contributes to the development of new principles and concepts.Completes complex tasks in creative and effective ways. Expert knowledge of and sound professional experience with electronic and electromechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.Expert knowledge of and sound professional technical experience with micro-computers/PC based systems Expert computer usage and debugging skills Expert ability  to identify and repair complex software and delivery system network problems. Expert at identifying and resolving complex imaging system defectsExpert at diagnosing and solving complex mechanical problems, including simple vacuum leaks.Highly proficient at performing vacuum system gun replacements and target replacements.Able to replace accelerator sled.As a highly skilled specialist, contributes to the development of concepts and techniques.Completes complex tasks in creative and effective ways.Meets minimum requirements for Level 3 SW Rep.Maintain all certification status.Proficient in all advanced modalities of all Varian product lines.Other Desired Skills and Knowledge:Expert at defusing the most difficult customer situations Understands and utilizes the escalation process to Sr FSR, Management, NTS, PSE or Applications Required Certifications and Training: Has completed all HW (C3 and TB) and SW Certification training.Experience Level with Business Tools: Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. Minimum: HS Degree or EquivalentPreferred: Associates degree, technical /vocational training or military experience with electronics and 3 to 5 years of related experience

#Remote

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. 

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As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.