Field Service Specialist, RAAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
This position reports to

Paint Field Service Manager

Your role and responsibilities

MissionPerform individually and/or field technicians with planning, monitoring, documentation, technical support, and other activities during on-site repair of paint system applications (including Robot system) and related companies, and robots installed in various domestic customer sites.Organizational belonging & major relations\tBelongs to the field service function in Service Digital & Operations Delivery Platform, RARO\tCollaboration with service sales, AutoOEM front end sales and TEC, global Service Digital & Operations Delivery Platform.Role1.\tService Activities-\tDiagnoses technical problems, determines corrective actions, and repairs products and/or systems via remote or on-site service.2.\tPlanning-\tEnsures timely and cost-effective planning of on-site technicians in accordance with contractual agreements or single service requests. Prepares all material needed for on-site activities and ensures its arrival to site per the approved schedule.3.\tCustomer Communication-\tAppropriate communication and handling of claims with the customer.4.\tMonitoring-\tEnsures site activities meet contractual requirements. Monitors assistance services to ensure appropriate quality levels.5.\tTechnical Assistance-\tAssists field technicians during site activities for all necessary actions needed to perform the job.-\tAssists the internal sales functions on technical issues of robots and systems.6.\tSales support-\tPropose maintenance, repairment, replacement and spare parts to customer according to customer usage of our product-\tMake the quotation based on our proposal related to service activity to customer.-\t7.\tLaboratory Testing-\tCoordinates laboratory testing and notifies field technicians if production tests have shown resolution of technical issues.8.\tRepair Activity-\tExecutes repair activities on products in and out of warranty.9.\tTraining-\tEnsures training activity for customers regarding product use, applicable maintenance aspects, and security.10.\tSafety-\tPrepares service plan according to customer’s unique work environment. Informs field technicians on scope of supply, schedule and agreements with customer and on safety documentation and safety coordination with the customer and contractors.11.\tProductivity-\tConsiders various methods in which to improve the productivity for his own task and that of the entire FS team.12.\tQuality-\tIdentifies opportunities for quality improvement of robotics products and systems, and feeds back to appropriate internal and external stakeholders to ensure improvements as a team.13.\tDocumentation-\tPrepares necessary documentation in accordance with ABB safety procedures and legal requirements. Ensures customer review and validation of documentation to appropriately identify necessary activities14.\tMaintenance contracts-\tPropose maintenance contracts to customers according to the sales strategy within the LPG.

Qualifications for the role

\t5 years or more work experience in product service function preferred.\tExperience in B to B services and support preferred.\tExperience in customer account management preferred.\tWork experience in an English speaking environment preferred.\tEducation; University degree, Mechanical or Electrical Engineering\tBasic mechanical and electrical knowledge.\tBusiness level Japanese language.

More about us

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