About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in British Columbia.

What’s the role?

As a Field Service Specialist, you get to work with an astonishing team that plays a vital role in sales. Show case your skills and experience with process enhancement.

Sound Interesting?

The Field Service Specialist, without supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Medical Technology instrumentation in the field. Represents Carl Zeiss Medical Technology at customer locations and works to achieve a high level of customer satisfaction.  Responsible for all company-issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies.  Maintain a high level of professional communication with their team, customers, management, Sales and Technical Support.

Here’s what you’ll do: 

Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Medical Technology guidelines.Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.Complete and submit a field service report on a daily basis according to written procedures as per standard operating procedures.Complete and submit a weekly expense report according to Carl Zeiss Medical Technology policies and procedures.Maintain spare parts inventory and service tool calibration according to company guidelines.Interface with customers in a professional, pleasant and calm demeanor.Maintain effective territory management and expense control.Assist in training and mentoring new hires.May represent field service on product task forces or design teams.Develop strong relationships with key customers.Develop and deliver training materials to junior level FSS’s and customer Biomedical technicians.Train and mentor fellow FSS’s on problem solving, soft skills and sharing best practices.Thorough understanding of device applications and application software. Works with management to establish strategy and direction relative to customer support policies and procedures.Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment, and acting in a leadership role at trade shows, regional shows, etc.

Do you qualify?

Minimum of 8 years of previous field service experience or relevant experience in in Electronics, Fine Mechanics or Optics.BS in Electronics, Industrial Mechanics or related fields preferred.Advanced understanding of troubleshooting techniques and approaches.Excellent verbal and written communication skills.Must have strong computer skills with the ability to obtain specific certifications as required.Must be self-directed, able to work independently with limited management oversight.Multiple project and time management skills are required.Experience with several Carl Zeiss Medical Technology product lines is an asset. Must have a thorough understanding of schematics and complex technical data.Knowledge of ophthalmic anatomy and diseases of the eye.Extensive travel is required by automobile and/or air. Must be willing to travel in Canada and internationally for training, meetings, exhibit support and coverage outside assigned territory. Must have a valid driver’s license and good driving record.  

The annual pay range for this position is $89,000  – $111,000

We have amazing benefits to support you as an employee at ZEISS!

MedicalVisionDental401k MatchingEmployee Assistance ProgramsVacation and sick payThe list goes on!

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Ihr ZEISS Recruiting Team:

Your ZEISS Recruiting Team:

Jo Anne Mittelman

COVID-19 Considerations

At ZEISS our highest priority is the safety of our employees and Customers. As a result, we are adopting additional prevention measures to ensure the safety of our employees and Customers. Therefore, any offer of employment is conditional upon you submitting proof that you have been fully vaccinated with a Health Canada or World Health Organization (WHO) approved COVID-19 vaccination as soon as possible and no later than fourteen (14) calendar days prior to the effective start date, in addition to satisfying any other condition(s) that may be set out in an offer. If a candidate fails to satisfy this condition (or any other condition(s) set out in an offer), any offer of employment shall be immediately rescinded.

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.