JOB SUMMARY

S&C Electric Company, a 100% employee-owned company, we help keep the lights on for people and businesses worldwide. Our manufacturing roles build the equipment that protects the critical infrastructure of the power grid, and each of our team members lends their unique skills to this crucial mission. We empower our people by providing pathways to a long-term career and support them in their professional growth by sustaining a culture founded on respect, strengthened by collaboration, and measured by our shared successes. The manufacturing industry is booming with opportunities to learn new things, expand your skills, and build a long-term career. 

Join S&C to make an impact on tomorrow’s energy challenges and become an employee-owner! 

The Field Services group assists customers with installation and troubleshooting of all S&C’s products. Team members work closely with our Parts & Technical Support team to resolve product issues in the field. On occasion S&C products require return to the factory for repair, rework, or Engineering analysis. This position is for an individual with good analytical skills and a sound customer service background to provide support across the various aspects of our customer-facing operations.  

Available Shift 

1st shift: 8:00 am – 5:00 pm Overtime:  fluctuates

Compensation

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, with a commitment to transparency in our pay practices. The estimated hourly base pay rate for this position in US - Chicago can be found in the JOB INFO section below This role is also eligible for S&C’s annual short-term incentive bonus, subject to eligibility criteria.

Benefit Overview 

Competitive complete benefits package Medical, Dental, Vision, 401K, and Employee Stock Ownership Plan (KSOP) Tuition Reimbursement, Fitness reimbursement, Paid leaves Dependent care FSA, Basic Life, Transit benefit  Annual bonus for individual and company performance  Paid vacation and 15 paid holidays, including shutdown in summer and winter  Referral Bonus program PPE provided.  Career Advancement and Development Opportunities 

Experience should include process implementation, change management, customer service, data entry, and problem-solving using the 4 step problem-solving method. This position is for the processing and support of Return Authorizations across all product groups. The responsibilities of this position include, but are not limited to, the following:

Assist leadership with overseeing of Return Authorization processesAssist leadership with maintaining Key Performance Indicators, including regular updates to Sales, customers, and upper managementInitiate and follow through of implementation enhancements to improve the effectiveness of current processes or systems.Processing of Return Authorizations, Rework Projects, Repair quotations; including negotiating critical schedules for material to be returned to our customers.Ownership, creation of, and updating of Salesforce Cases.  

To select this job as one of interest to you, at a minimum, you must have the following:  

Strong customer communication skills, both oral and written.Knowledge and experience with Oracle requiredWorking knowledge of Microsoft Word, Excel, and OutlookHave a strong commitment to change and continuous improvementBe self-motivated and take a responsible approach in carrying out dutiesHave a positive, can-do attitude even in the face of adversityAbility to handle difficult situations with tact and composureAbility to work as part of a team in a detailed, fast-paced, and customer-oriented environment

Relevant Experience Required:

Relative customer service or advanced sales support experience

Major Physical Demands: 

Standing: Tasks frequently performed in a standing position. Lifting: Frequent lifting required when working with equipment. Walking: Frequent walking of moderate distances (1 mile) within the S&C campus.Carrying: Frequent carrying of parts, tools, and products. Pushing: Frequent use of hand tools that require pushing forces. Pulling: Frequent bending or crouching to perform work. Bending: Frequent full range of motion to perform work. Reaching: Continuous full range of motion to perform work. Handling: Frequent handling of parts, tools, test equipment, etc. Environment: Work performed in a variety of environments including manufacturing, and other facilities. 

 Ready to make an impact and become an employee-owner? Apply now to join our inclusive and innovative team! Explore open positions.

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S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at TAsupport@sandc.com.

 No fixed Deadline