What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

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Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

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DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

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Start YOUR career with DHL today…

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We have an immediate career opportunity for a qualified Field Service Supervisor at our Fremont, CA location. The Field Service Supervisor arranges the movement of parcels by Air and Ground encompassing international import and export operations.

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Salary Range-$87,600-116,800k

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Key Responsibilities:

\n\nExpedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company\nSupervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers\nSupervises warehouse sort operations processing international import and export shipments\nSupervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary\nWorks closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments\nCharged with developing and managing relationships with Business Partners\nResponsible for development and implementation of special projects\nEnsures quality system is implemented and maintained within area of responsibility\nManage Key Performance Indicators and cost levels\nAssists in annual budget preparation\nProvides technical product assistance to staff\nAdvises staff of changes to company policies and goals\nSupervises a unionized workforce of8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff\nAssigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes\nSets objectives and delivers results with a short-term, operational focus\nRecommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems\nFocused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances\nAssigns and checks work\nHeavy use of MS Office products in day to day activities (in particular Excel and Outlook)\nProvides guidance and training\nChallenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class\nProvides input to hiring, firing, layoff, promotion, reward, and other decisions\n

Skills & Qualifications:

\n\nComplete understanding and wide application of principles, theories, and concepts in function or business area\nAn advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered\nKnows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization\nGenerally understands basic supervisory approaches for work direction, motivation, and disciplinary action\nTypically requires BS/BA and2 years’ experience in related field, including at least one year of supervisory experience\nProfessional certification required in some areas\n\n

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Employee Benefits & Incentives

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DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

\n\nCompetitive Pay\nBonus/Incentive Programs\nRetirement Savings – 401K with company match\nMedical, Dental, Vision, well-being programs\nTuition Reimbursement\nGenerous Paid Time Off – Starting at 4 Weeks (PT/FT)\nPaid Leave\nEmployee Discount Program\nEmployee Assistance & Work Life Program\nOutstanding training opportunities\n\n

Join DHL today and be a part of our commitment to being a great place to work. In addition to competitive compensation packages, we offer a range of programs, services, and benefits that enhance our employees' personal lives. Start your career with DHL and make a meaningful impact on our business and global communities.DHL is committed to working with and providing reasonable accommodations to persons with disabilities. The job application process includes this application and possibly one or more interviews. If you believe that you might need a reasonable accommodation for any part of the application process, please send an e-mail to ada@dhl.com, and include your contact information and the requested accommodation. Only messages related to requests for these types of reasonable accommodations will be returned.We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic, The EEO is the Law and supplement are available here: Know Your Rights: Workplace Discrimination is Illegal (dol.gov)