SupportPro is Duravant’s brand for service, our customer’s global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Our family of companies includes nVenia, FMH Conveyors, Key Technology, and many more. SupportPro becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast-growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization.
As a Duravant Family Company, we participate in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, we offer an excellent total rewards package that includes:
Compensation: We offer competitive compensation Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security Development: We have education and training programs which include an educational assistance program Time Off: We offer paid holidays and paid time off Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results Core Values: Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency Culture: We are driven by our number one asset - our employees, and their successes Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.
FMH Conveyors is adding a Field Service Technician to their SupportPro team, responsible for total equipment lifecycle management services that optimize the performance of OEM equipment. As a Field Service Technician, you will be responsible for services that include installation, start-up/commissioning, preventive maintenance, emergency repairs, audits, and training.
SupportPro Service Technicians travel to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernization.
** This is a full-time, travel position (up to 80%) **
What You’ll Be Doing:
Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services Perform mechanical and electrical modifications including PLC programs and servo drive configuration Conduct site visit meetings with customer contacts to include explanation of job scope and work completed and conduct training with customer’s personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment Achieve service delivery goals including response time, first time fix and customer satisfaction rates Communicate effectively with field service management and internal service support team to efficiently resolve customer issues Provide equipment reliability feedback to quality engineering and collaborate on improvements Comply to industry, company, and customer safe working practices Ensure paperwork, timesheets, CRM entries, expenses and other paperwork functions are done promptly, on time and to a high quality. Periodically perform technical support, final assurance, or other duties at SupportPro HQ.
What We’re Looking For:
AAS or BS in Mechatronics, EE, EET, EECS, or Industrial Electronics is desired. 3 years’ experience with solid knowledge and interaction of mechanical, electrical, pneumatic components, and HMI 3 years’ experience diagnosing, troubleshooting, emergency service and repairing electronics and mechanical machine problems in the field AB CompactLogix PLC and RSLogix500/5000 programming experience including minor modifications to PLC programs, and accessing networks through PLC to troubleshoot issues, download and unload programs. Interpret complex technical information involving mechanics and electronics, including schematics Variable Frequency Drive (VFD) parameter configuration and Servo drives and motors configurations Valid drivers’ license and ability to qualify for a US passport
Typical Physical Demands: While performing the duties of this job, the employee is regularly required to stand for a minimum of 8 hours per day. The employee is frequently required to grasp, handle, and feel objects, control and manage tools, and use hands and arms. The employee is occasionally required to walk, stoop, kneel and crouch. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate but at times loud. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
FMH Conveyors, a member of the Duravant family of operating companies, designs and manufactures products and services for truck loading and unloading applications. The NestaFlex and BestFlex brands lead the market in flexible gravity and powered conveyors, while MaxxReach and BestReach are the premier brands in telescopic and rigid conveyor systems. Known worldwide for their durability and reliability, FMH Conveyors products are engineered to support material handling applications for distribution centers, e-commerce, parcel post, retail stores, and a variety of manufacturers to help maximize productivity and increase efficiency.
We offer our team members a competitive salary and comprehensive benefits package including Medical, Dental, Vision, Flexible Spending Account including Dependent Care, Health Savings Account, Life Insurance, Short Term Disability, Long Term Disability, 401-K, Paid Time Off, and Paid Holidays.